Survey Results: What Do Canadians Think About How Banks Manage Fraud and ID Verification?
FICO released the results of a survey of 1,000 Canadian consumers who were asked to share their perspectives about how financial services organizations manage fraud and identity verification in a digital-first world. These survey results provide insights on:
- How your fraud efforts could be your secret weapon in attracting new customers
- How Canadian consumers understand why you verify IDs but are more likely than those in other countries to abandon new account applications if identity checks are too long or time-consuming
- How many Canadians consider first-party fraud to be acceptable during account opening
Learn more about Canadian consumer perceptions – and recommendations to address them – in this eBook.
