Anti-Money Laundering (AML) , Fraud Management & Cybercrime , Social Engineering

ID Agent's Amelia Paro on Why Tech Alone Can't Protect Email

The Case for User Education in Stopping Phishing Emails or Social Engineering Scams
Amelia Paro, director of channel development, ID Agent

User education is vital to boosting the detection rate of phishing emails or social engineering scams that could lead to data breaches or ransomware infestations.

See Also: How Enterprise Browsers Enhance Security and Efficiency

Technology alone can't make websites or email inboxes safe since both are business-critical for all users, meaning that organizations have to depend on their employees to make the right decision, says Amelia Paro, director of channel development at ID Agent. This challenge is pronounced for small businesses, which face the same threats as larger counterparts but with only a fraction of the budget, she says (see: Graphus' Amelia Paro on Why Phishing Has Exploded Since 2020).

"Security awareness training platforms now can be delivered to small businesses in a Software-as-a-Service model," Paro says. "This makes it more cost-effective for a small business with limited IT resources and staff and budget to have access to an enterprise security awareness training platform."

In this video interview with Information Security Media Group, Paro also discusses:

  • How the threat landscape for email attacks has changed;
  • How the training needs of large and small companies differ;
  • Why full-day security training courses aren't too effective.

Paro leads the channel team across all of Kaseya including ID Agent, working with MSPs and channel partners around the globe. She has over 10 years of experience in the technology industry in B2B and B2C environments, and her past sales experience includes IT hardware/software and IT consulting and services. Paro has managed and grown a successful MSP in Arizona and worked with clients across the United States in the financial sector, nonprofits and unions, and Fortune 500 retail organizations. She experienced great success using Graphus and ID Agent's services during her years as an MSP and is passionate about seeing partners gain the same success and profitability.

About the Author

Michael Novinson

Michael Novinson

Managing Editor, Business, ISMG

Novinson is responsible for covering the vendor and technology landscape. Prior to joining ISMG, he spent four and a half years covering all the major cybersecurity vendors at CRN, with a focus on their programs and offerings for IT service providers. He was recognized for his breaking news coverage of the August 2019 coordinated ransomware attack against local governments in Texas as well as for his continued reporting around the SolarWinds hack in late 2020 and early 2021.

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