WEBVTT 1 00:00:00.280 --> 00:00:02.946 Hi, I'm Tom Field, Senior Vice President of editorial 2 00:00:02.946 --> 00:00:05.229 with Information Security Media Group. 3 00:00:05.229 --> 00:00:08.784 I wanna welcome you to this special cybersecurity panel 4 00:00:08.784 --> 00:00:12.976 today, in which we talk about securing the new now 5 00:00:12.976 --> 00:00:14.313 or the new normal. 6 00:00:14.313 --> 00:00:17.226 I'm blessed to be joined by a group of international 7 00:00:17.226 --> 00:00:18.908 cyber security leaders, 8 00:00:18.908 --> 00:00:20.541 both from the practitioner community 9 00:00:20.541 --> 00:00:22.113 or from the vendor community. 10 00:00:22.113 --> 00:00:26.170 And we wanna take a moment to introduce each of them. 11 00:00:26.170 --> 00:00:28.570 First I wanna introduce from the CISO community, 12 00:00:28.570 --> 00:00:30.005 Troels Oerting. 13 00:00:30.005 --> 00:00:32.085 He is the chairman of the Board of the World Economic 14 00:00:32.085 --> 00:00:34.909 Forum's Center for Cyber Security. 15 00:00:34.909 --> 00:00:36.263 Troels, thank you so much. 16 00:00:38.671 --> 00:00:40.690 Thank you very much. 17 00:00:40.690 --> 00:00:41.915 Great to have you here. 18 00:00:41.915 --> 00:00:44.192 We're joined by Jelena Zelenovic. 19 00:00:44.192 --> 00:00:49.192 She is the CISO with the European Investment Bank, Jelena. 20 00:00:49.722 --> 00:00:51.587 Hello, everybody, thank you. 21 00:00:51.587 --> 00:00:54.020 Chris Ewell is CISO with UW Medicine. 22 00:00:54.020 --> 00:00:56.211 Chris, thanks so much for joining us this morning. 23 00:00:56.211 --> 00:00:57.085 Great to be here. 24 00:00:57.085 --> 00:00:58.545 Welcome everybody. 25 00:00:58.545 --> 00:00:59.772 And we also have Mitch Parker, 26 00:00:59.772 --> 00:01:01.690 CISO with Indiana University Health. 27 00:01:01.690 --> 00:01:03.684 Mitch, always a pleasure. 28 00:01:03.684 --> 00:01:04.525 Thank you very much. 29 00:01:04.525 --> 00:01:07.070 Good morning Tom, good morning everyone. 30 00:01:07.070 --> 00:01:09.931 And from the CEO community really pleased 31 00:01:09.931 --> 00:01:11.922 privileged to welcome to this forum, 32 00:01:11.922 --> 00:01:15.046 Paul Hooper CEO of Gigamon, Paul. 33 00:01:15.046 --> 00:01:16.598 Good morning, everybody. 34 00:01:16.598 --> 00:01:19.082 And Andre Durand, CEO of Ping Identity. 35 00:01:19.082 --> 00:01:20.630 Andre, thank you so much. 36 00:01:20.630 --> 00:01:22.822 Tom it's great to be here, thanks. 37 00:01:22.822 --> 00:01:24.546 Folks to open up the discussion. 38 00:01:24.546 --> 00:01:27.390 I'd like to ask each of you to weigh in on 39 00:01:27.390 --> 00:01:30.380 when we talk about this new norm. 40 00:01:30.380 --> 00:01:34.474 What is it for you, for your organizations 41 00:01:34.474 --> 00:01:36.280 and for your customers? 42 00:01:36.280 --> 00:01:38.330 I would love for you to weigh in on that. 43 00:01:40.563 --> 00:01:42.663 I'm happy to start. 44 00:01:43.993 --> 00:01:48.276 Chris from UW Medicine so we're an academic medical center. 45 00:01:48.276 --> 00:01:52.684 And as we looked at how to manage, 46 00:01:52.684 --> 00:01:57.111 really doing a remote set of employees 47 00:01:57.111 --> 00:01:59.862 as well as practitioners, 48 00:01:59.862 --> 00:02:02.621 how do you do that as well as take care of patients. 49 00:02:02.621 --> 00:02:06.528 So we had to, support our employees going home 50 00:02:06.528 --> 00:02:09.230 from the University as well as figuring out 51 00:02:09.230 --> 00:02:12.233 how to do telehealth and implement hundreds 52 00:02:12.233 --> 00:02:14.949 of brand new devices within days. 53 00:02:14.949 --> 00:02:17.366 line:15% And as we look at it going forward, 54 00:02:17.366 --> 00:02:19.580 line:15% what that new normal is gonna look like is 55 00:02:19.580 --> 00:02:21.597 line:15% we're gonna take a lot of what we learned, 56 00:02:21.597 --> 00:02:24.187 line:15% and it's gonna be kept, 57 00:02:24.187 --> 00:02:28.145 even from an ITS leaders perspective, 58 00:02:28.145 --> 00:02:29.765 how do we do technology? 59 00:02:29.765 --> 00:02:31.854 And should we be working from home? 60 00:02:31.854 --> 00:02:34.990 And should we have as big a footprint, 61 00:02:34.990 --> 00:02:38.525 in building size, and that's gonna really impact 62 00:02:38.525 --> 00:02:40.772 how we do health and health care 63 00:02:40.772 --> 00:02:43.768 over the next years. 64 00:02:43.768 --> 00:02:44.976 How would you patient visits, 65 00:02:44.976 --> 00:02:47.450 we're now getting our patient population, 66 00:02:47.450 --> 00:02:49.794 used to having a Zoom session 67 00:02:49.794 --> 00:02:52.445 or some kind of video conferencing session 68 00:02:52.445 --> 00:02:53.564 with their practitioner 69 00:02:53.564 --> 00:02:55.356 or the practitioner used to be able to do that 70 00:02:55.356 --> 00:02:57.710 where they saw a patient using 71 00:02:57.710 --> 00:02:59.896 a lot of new remote technology, 72 00:02:59.896 --> 00:03:01.908 for those that have infectious diseases 73 00:03:01.908 --> 00:03:03.742 and negative air pressure rooms, 74 00:03:03.742 --> 00:03:05.920 and so I think it really is gonna change 75 00:03:05.920 --> 00:03:09.573 our landscape and healthcare landscape to come. 76 00:03:11.142 --> 00:03:14.467 Maybe I could continue, if I may. 77 00:03:14.467 --> 00:03:16.087 And I very much agree with you, Chris. 78 00:03:16.087 --> 00:03:18.456 line:15% I think that what we have seen now 79 00:03:18.456 --> 00:03:23.065 line:15% and since this outbreak was something that 80 00:03:23.065 --> 00:03:25.885 line:15% I would guess nobody of us have planned for, 81 00:03:25.885 --> 00:03:28.000 I've at least not suspected that 82 00:03:28.000 --> 00:03:31.156 the whole world would shut down in one go, 83 00:03:31.156 --> 00:03:34.110 and everybody would be locked down 84 00:03:34.110 --> 00:03:35.428 and everybody would be sent home. 85 00:03:35.428 --> 00:03:39.790 I think we have had various phases of this in smaller scale, 86 00:03:39.790 --> 00:03:41.539 maybe a region, maybe a country, 87 00:03:41.539 --> 00:03:42.815 but not the whole world. 88 00:03:42.815 --> 00:03:45.622 So I think that, this has been a very dramatic 89 00:03:45.622 --> 00:03:49.200 and very fast switch to a new normal. 90 00:03:49.200 --> 00:03:52.280 And I speak now on behalf of the 91 00:03:52.280 --> 00:03:53.787 about thousand partners that we have 92 00:03:53.787 --> 00:03:56.120 in the World Economic Forum where we have created 93 00:03:56.120 --> 00:03:59.467 a place called a Cybersecurity Pandemic Alliance. 94 00:03:59.467 --> 00:04:02.556 To deal with CISOs from these communities 95 00:04:02.556 --> 00:04:05.250 to see what can we do together? 96 00:04:05.250 --> 00:04:06.840 And what is it that we need to do individually? 97 00:04:06.840 --> 00:04:09.009 And there is actually a lot of things we can do together 98 00:04:09.009 --> 00:04:11.213 because we are faced with the same problems, 99 00:04:11.213 --> 00:04:13.452 we have an unaware workforce, 100 00:04:13.452 --> 00:04:14.807 suddenly working from home, 101 00:04:14.807 --> 00:04:18.598 we didn't know that we have to fix that decentralized, 102 00:04:18.598 --> 00:04:21.150 we have a lot of communication going on suddenly 103 00:04:21.150 --> 00:04:22.673 we have with the bandwidth, 104 00:04:23.750 --> 00:04:25.368 then we use some kind of applications, 105 00:04:25.368 --> 00:04:27.500 and then security's religion, 106 00:04:27.500 --> 00:04:28.962 some of these applications are considered 107 00:04:28.962 --> 00:04:31.623 not to be safe enough, not to be secure enough 108 00:04:31.623 --> 00:04:33.360 and all of that, 109 00:04:33.360 --> 00:04:35.952 what is it that we are going to do together? 110 00:04:35.952 --> 00:04:38.700 In the meantime, I would say that we've seen also 111 00:04:38.700 --> 00:04:42.251 a surge in crime, more opportunistic crime I would say, 112 00:04:42.251 --> 00:04:43.865 I don't think it's sophisticated crime, 113 00:04:43.865 --> 00:04:45.750 but there is a lot of it. 114 00:04:45.750 --> 00:04:47.221 And what I'm more concerned about 115 00:04:47.221 --> 00:04:48.943 in this new normal is that, 116 00:04:48.943 --> 00:04:51.907 you will see that the organized criminal guys right now 117 00:04:51.907 --> 00:04:55.860 the networks are planning for what they intend to do 118 00:04:55.860 --> 00:04:58.660 to exploiting this situation here. 119 00:04:58.660 --> 00:05:00.605 And that is why we need to be 120 00:05:00.605 --> 00:05:03.600 even more careful with the new normal, 121 00:05:03.600 --> 00:05:05.410 because this will continue, 122 00:05:05.410 --> 00:05:08.498 even though that we get corona handled, 123 00:05:08.498 --> 00:05:10.881 I think that the way we work now 124 00:05:10.881 --> 00:05:14.036 will continue to be the way we work in the future. 125 00:05:14.036 --> 00:05:15.369 And because of that, 126 00:05:15.369 --> 00:05:17.560 we could just as well get used to it 127 00:05:17.560 --> 00:05:19.375 and find ways how we can do that 128 00:05:19.375 --> 00:05:22.808 by protecting also security and privacy. 129 00:05:22.808 --> 00:05:25.800 So I can build on that a little bit as well Troels 130 00:05:25.800 --> 00:05:29.601 line:15% because we were seeing in healthcare a curve 131 00:05:29.601 --> 00:05:32.038 line:15% at an inflection point where inpatient, 132 00:05:32.038 --> 00:05:35.050 line:15% outpatient was going to meet 133 00:05:35.050 --> 00:05:37.126 in terms of revenue and then outpatient revenue 134 00:05:37.126 --> 00:05:40.729 is going to eclipse inpatient revenue. 135 00:05:40.729 --> 00:05:44.734 We had that forecasted out for three to five years from now 136 00:05:44.734 --> 00:05:48.056 we have basically taken the timetable 137 00:05:48.056 --> 00:05:52.539 from moving to an outpatient based environment primarily 138 00:05:52.539 --> 00:05:54.811 and moved it to now. 139 00:05:54.811 --> 00:05:57.472 Which has brought up significant challenges 140 00:05:57.472 --> 00:06:00.219 both of what you and Chris 141 00:06:00.219 --> 00:06:01.695 have alluded to. 142 00:06:01.695 --> 00:06:03.283 But in addition to that, 143 00:06:03.283 --> 00:06:06.282 there is the need to restructure organizations 144 00:06:06.282 --> 00:06:09.871 to meet that focus, 145 00:06:09.871 --> 00:06:12.230 to be able to have more of an outpatient focus 146 00:06:12.230 --> 00:06:14.089 to be focused on continual monitoring 147 00:06:14.089 --> 00:06:16.360 and compliance for patients. 148 00:06:16.360 --> 00:06:19.807 And I think that is where a lot of organizations 149 00:06:19.807 --> 00:06:23.923 are going to be seeing significant challenges, 150 00:06:23.923 --> 00:06:27.810 because they are focused on inpatient 151 00:06:27.810 --> 00:06:29.957 or focused on real estate buildings. 152 00:06:29.957 --> 00:06:33.758 And now we are gonna have a lot of focus 153 00:06:33.758 --> 00:06:36.332 on what they call hospital at home, 154 00:06:36.332 --> 00:06:39.546 where we're going to be giving people IoT devices 155 00:06:39.546 --> 00:06:43.557 and we're going to be watching them from home. 156 00:06:43.557 --> 00:06:44.733 How do you handle that? 157 00:06:44.733 --> 00:06:47.446 How do you secure that? 158 00:06:47.446 --> 00:06:50.532 And a lot of this was also time to work with 159 00:06:50.532 --> 00:06:54.280 the evolution of the 5G networks, very specifically, 160 00:06:54.280 --> 00:06:57.663 the part of the IMT 2020 standard. 161 00:06:57.663 --> 00:07:01.239 That's what 5G is called network slicing. 162 00:07:01.239 --> 00:07:04.876 And that's gonna move network slicing up, 163 00:07:04.876 --> 00:07:07.220 that's going to move up IoT, 164 00:07:07.220 --> 00:07:08.968 it's going to move a lot of initiatives up 165 00:07:08.968 --> 00:07:12.591 that we had planned for by several years. 166 00:07:12.591 --> 00:07:15.465 And I don't think a lot of organizations realize 167 00:07:15.465 --> 00:07:18.618 that level of impact yet. 168 00:07:18.618 --> 00:07:21.029 Hey, can I build on that? 169 00:07:21.029 --> 00:07:22.346 I agree with you completely. 170 00:07:22.346 --> 00:07:25.850 line:15% I'm vendor to the community today, 171 00:07:25.850 --> 00:07:29.350 line:15% and we serve 80% of the Fortune 100. 172 00:07:29.350 --> 00:07:32.240 line:15% So everybody is facing this new normal. 173 00:07:32.240 --> 00:07:35.986 And my daughter showed me this somewhat jovial tweet 174 00:07:35.986 --> 00:07:39.137 a few days ago, there is a lot of fact behind it. 175 00:07:39.137 --> 00:07:42.320 And that is, the question was posed, 176 00:07:42.320 --> 00:07:44.530 who drove digital transformation 177 00:07:44.530 --> 00:07:46.350 inside your organization? 178 00:07:46.350 --> 00:07:48.087 And it wasn't with a CTO? 179 00:07:48.087 --> 00:07:49.220 Was it the CIO? 180 00:07:49.220 --> 00:07:50.988 Or was it C-19, COVID? 181 00:07:50.988 --> 00:07:53.760 And so we're seeing a number of enterprises 182 00:07:53.760 --> 00:07:56.270 that have really had to transform 183 00:07:56.270 --> 00:07:58.370 in a way that they didn't contemplate, 184 00:07:58.370 --> 00:08:00.367 as you say, Mitch very fast, very effectively. 185 00:08:00.367 --> 00:08:01.600 They really didn't contemplate 186 00:08:01.600 --> 00:08:04.250 and saw this as a three or four or five year extension. 187 00:08:04.250 --> 00:08:07.570 And all of a sudden, it's a three month journey. 188 00:08:07.570 --> 00:08:11.453 And it's been driven by the fact that most people's, 189 00:08:12.740 --> 00:08:14.240 in very simplistic terms, 190 00:08:14.240 --> 00:08:16.652 their enterprise WAN became their LAN. 191 00:08:16.652 --> 00:08:20.220 And overnight, they've had to really start to communicate 192 00:08:20.220 --> 00:08:21.459 with people in a way they never, 193 00:08:21.459 --> 00:08:24.930 effectively had to do in the past. 194 00:08:24.930 --> 00:08:28.630 And it's driven this whole new need for communications 195 00:08:28.630 --> 00:08:31.180 and the confluence of security and performance, 196 00:08:31.180 --> 00:08:33.170 which is that always that tension point, 197 00:08:33.170 --> 00:08:34.940 but it's created a whole new set of drivers 198 00:08:34.940 --> 00:08:36.350 that are really called people to think 199 00:08:36.350 --> 00:08:38.713 about accelerating a lot of projects. 200 00:08:39.650 --> 00:08:42.712 line:15% Paul, I had a conversation with about 10 CISOs 201 00:08:42.712 --> 00:08:45.958 line:15% about a week ago, and maybe a third of them 202 00:08:45.958 --> 00:08:47.900 line:15% from the healthcare business. 203 00:08:47.900 --> 00:08:50.870 line:15% But we had CISOs from around the industry, 204 00:08:50.870 --> 00:08:53.410 and their general consensus was 205 00:08:54.276 --> 00:08:57.350 that the immediate near term was all about 206 00:08:57.350 --> 00:09:00.120 let's just get our workers home and 207 00:09:00.120 --> 00:09:01.783 get laptops provisioned. 208 00:09:02.680 --> 00:09:06.020 And let's really accelerate the notion of strong 209 00:09:06.020 --> 00:09:08.680 authentication or MFA on everything, 210 00:09:08.680 --> 00:09:12.500 including now VPNs and VDI all of a sudden 211 00:09:12.500 --> 00:09:15.320 kind of exploded in the near term. 212 00:09:15.320 --> 00:09:18.345 But nearly everyone agreed universally. 213 00:09:18.345 --> 00:09:20.660 I think what this panel is saying is 214 00:09:20.660 --> 00:09:23.040 that digital transformation that was kind of like 215 00:09:23.040 --> 00:09:26.500 on the five year slow roll is now probably 216 00:09:26.500 --> 00:09:30.000 gonna be compressed by two or three years. 217 00:09:30.000 --> 00:09:32.700 It's no longer nice to have, it's like critical. 218 00:09:32.700 --> 00:09:36.683 So everything related to work from anywhere, 219 00:09:37.792 --> 00:09:40.090 securing the devices that you're working to, 220 00:09:40.090 --> 00:09:42.780 this notion that identity is the new perimeter. 221 00:09:42.780 --> 00:09:45.830 I think it's kind of been moving in that direction. 222 00:09:45.830 --> 00:09:48.270 Now, I think that this is probably 223 00:09:48.270 --> 00:09:50.570 a really big accelerator to that. 224 00:09:50.570 --> 00:09:53.870 So everything related to virtual and contact lists, 225 00:09:53.870 --> 00:09:56.800 and I'm sure people are gonna be looking at the resiliency 226 00:09:56.800 --> 00:09:58.640 of their business models as kind of part 227 00:09:58.640 --> 00:10:00.893 of their own digital transformation. 228 00:10:00.893 --> 00:10:03.840 Subscription business models tend 229 00:10:03.840 --> 00:10:06.134 to be a little bit more resilient in this thing. 230 00:10:06.134 --> 00:10:08.750 I just think all things digital transformation 231 00:10:08.750 --> 00:10:09.800 are gonna accelerate. 232 00:10:10.960 --> 00:10:14.150 And I can only add and agree 233 00:10:14.150 --> 00:10:16.300 line:15% with everybody here on the panel. 234 00:10:16.300 --> 00:10:17.340 line:15% And to say definitely, 235 00:10:17.340 --> 00:10:19.138 line:15% we can agree that these are extraordinary times 236 00:10:19.138 --> 00:10:20.091 line:15% that we are living now. 237 00:10:20.091 --> 00:10:22.720 line:15% And there are many ways that the world has changed 238 00:10:22.720 --> 00:10:25.270 over the past month or so for all of us, 239 00:10:25.270 --> 00:10:27.913 especially on the CISO world, cyber security side. 240 00:10:29.240 --> 00:10:31.030 I believe everybody else as well. 241 00:10:31.030 --> 00:10:33.020 But we used to think that the biggest threats 242 00:10:33.020 --> 00:10:34.570 are coming with this artificial intelligence, 243 00:10:34.570 --> 00:10:38.490 5G, quantum computing, Internet of Things, 244 00:10:38.490 --> 00:10:40.930 then all of a sudden out, we're facing a new enemy, 245 00:10:40.930 --> 00:10:43.150 invisible enemy we call it, 246 00:10:43.150 --> 00:10:45.700 COVID-19 that is coming our way. 247 00:10:45.700 --> 00:10:47.890 And one can simply say that the world 248 00:10:47.890 --> 00:10:50.600 has definitely changed and it's for sure becoming 249 00:10:50.600 --> 00:10:54.180 a new status quo for all of us and the remote work, 250 00:10:54.180 --> 00:10:56.630 I agree with the peers already 251 00:10:56.630 --> 00:11:00.090 who have mentioned this and the risks associated with 252 00:11:00.090 --> 00:11:02.663 the telework will not end with a pandemic. 253 00:11:03.540 --> 00:11:05.750 And this is just gonna drive even more all of us 254 00:11:05.750 --> 00:11:09.388 to the so called zero trust adaptation that, 255 00:11:09.388 --> 00:11:13.050 of course, this in ideal world would be hundred percent. 256 00:11:13.050 --> 00:11:15.100 But it's not something that is possible 257 00:11:15.100 --> 00:11:16.930 to roll out so fast, but it's something 258 00:11:16.930 --> 00:11:19.150 that all of us are looking towards 259 00:11:19.150 --> 00:11:22.880 to go more to the zero trust at the time at the moment, 260 00:11:22.880 --> 00:11:25.550 given that we are all becoming so dependent 261 00:11:25.550 --> 00:11:27.820 on the digital world at this moment, 262 00:11:27.820 --> 00:11:31.270 even for basic needs of talking to your family, 263 00:11:31.270 --> 00:11:33.430 let alone the work itself. 264 00:11:33.430 --> 00:11:34.760 I think you're right. 265 00:11:34.760 --> 00:11:36.773 line:15% We were expecting a lot of threats. 266 00:11:38.030 --> 00:11:41.931 line:15% IoT, 5G, automation, Ai, whatever, 267 00:11:41.931 --> 00:11:45.020 line:15% I still think we are facing these threats. 268 00:11:45.020 --> 00:11:48.740 But on top of this, we have this new situation, right? 269 00:11:48.740 --> 00:11:50.540 So it's not either or it's both 270 00:11:50.540 --> 00:11:54.140 and that is the real challenge for all of us here. 271 00:11:54.140 --> 00:11:57.620 And those who are watching this maybe is 272 00:11:57.620 --> 00:11:59.510 how do we do this together? 273 00:11:59.510 --> 00:12:02.810 Because I don't think we can do this in silos anymore. 274 00:12:02.810 --> 00:12:06.510 There is actually a need for a much more enhanced 275 00:12:06.510 --> 00:12:08.940 cooperation where we have alliances 276 00:12:08.940 --> 00:12:12.210 because the bad guys out there, they will exploit this. 277 00:12:12.210 --> 00:12:16.197 And we need to do this together, I think. 278 00:12:16.197 --> 00:12:19.030 I couldn't agree more and I think. 279 00:12:19.030 --> 00:12:20.380 Go ahead, please. 280 00:12:22.510 --> 00:12:24.190 Just to add to this, I really agree with 281 00:12:24.190 --> 00:12:25.360 what you just mentioned. 282 00:12:25.360 --> 00:12:28.380 And for us, one of the biggest helps is also 283 00:12:29.230 --> 00:12:31.393 this communication with different CISOs 284 00:12:31.393 --> 00:12:33.910 in different organizations 285 00:12:33.910 --> 00:12:35.690 and getting the insights as to what 286 00:12:35.690 --> 00:12:38.369 they're doing especially on some of the critical 287 00:12:38.369 --> 00:12:42.570 applications that we have never tested before 288 00:12:42.570 --> 00:12:44.953 on the working from home premises. 289 00:12:46.270 --> 00:12:48.440 So we've learned a lot and we've gained 290 00:12:48.440 --> 00:12:50.430 a lot of insights and knowledge just 291 00:12:50.430 --> 00:12:52.890 by working together and indeed, 292 00:12:52.890 --> 00:12:54.840 we need to start doing this a lot more. 293 00:12:55.854 --> 00:12:57.352 Jelena and I'd love to ask this question of you 294 00:12:57.352 --> 00:13:00.070 line:15% and have the others weigh in as well. 295 00:13:00.070 --> 00:13:03.064 line:15% What did you find to be some of the immediate challenges 296 00:13:03.064 --> 00:13:06.232 line:15% when we all move to this fully remote workforce? 297 00:13:06.232 --> 00:13:09.780 I'm thinking in terms of identity, visibility, 298 00:13:09.780 --> 00:13:12.343 fraud, what did you encounter immediately 299 00:13:12.343 --> 00:13:14.520 when the pandemic was declared? 300 00:13:14.520 --> 00:13:16.700 And how have those challenges evolved 301 00:13:16.700 --> 00:13:19.363 over the past six, seven weeks? 302 00:13:20.370 --> 00:13:25.050 So, the first thoughts that went through our mind 303 00:13:25.050 --> 00:13:27.200 is ensuring business continuity definitely. 304 00:13:28.360 --> 00:13:30.260 To ensure business continuity, obviously, 305 00:13:30.260 --> 00:13:31.900 first, I mean, first and foremost, 306 00:13:31.900 --> 00:13:33.430 everybody's looking for developing 307 00:13:33.430 --> 00:13:36.020 your employees and the staff members. 308 00:13:36.020 --> 00:13:39.330 But from our field, to ensure the business continuity, 309 00:13:39.330 --> 00:13:41.990 some of the first things we had to ensure is the equipment 310 00:13:41.990 --> 00:13:44.230 and the right equipment first have access 311 00:13:44.230 --> 00:13:45.760 to critical applications, 312 00:13:45.760 --> 00:13:48.530 usually in the usual circumstances 313 00:13:48.530 --> 00:13:49.537 prior to this, we're not allowed or some of these 314 00:13:49.537 --> 00:13:54.537 are allowed only under quieter room, 315 00:13:57.630 --> 00:14:01.100 strict approvals of their managers. 316 00:14:01.100 --> 00:14:03.420 So all of these to be done and rolled out 317 00:14:03.420 --> 00:14:06.310 from one day to another was a big challenge. 318 00:14:06.310 --> 00:14:09.143 Dealing also with remote access critical applications 319 00:14:09.143 --> 00:14:11.240 and then dealing with printing 320 00:14:11.240 --> 00:14:13.780 dealing with such from trivial things 321 00:14:13.780 --> 00:14:15.300 and going forward and how their people 322 00:14:15.300 --> 00:14:17.860 are gonna print, asking different applications 323 00:14:17.860 --> 00:14:20.023 now that we have never asked before, 324 00:14:21.120 --> 00:14:22.970 looking at the risk assessments 325 00:14:22.970 --> 00:14:25.050 for different applications that we were giving 326 00:14:25.050 --> 00:14:28.533 people now to give them more freedom to do things remotely. 327 00:14:29.630 --> 00:14:32.170 Doing the risk assessments within one day 328 00:14:32.170 --> 00:14:35.977 also a lot of stress and a lot of work for the people 329 00:14:35.977 --> 00:14:37.863 in the team in information security as well 330 00:14:37.863 --> 00:14:40.594 as IT security and delivering it from my team side 331 00:14:40.594 --> 00:14:42.579 at the same time. 332 00:14:42.579 --> 00:14:43.968 Important to mention, 333 00:14:43.968 --> 00:14:45.570 also, I would mention something else here, 334 00:14:45.570 --> 00:14:48.283 which was very important for us working under such 335 00:14:48.283 --> 00:14:53.150 a fast paced environment at the moment and crisis 336 00:14:53.150 --> 00:14:56.130 is to also ensure to compliance at the same time. 337 00:14:56.130 --> 00:14:58.470 So some of these critical applications, 338 00:14:58.470 --> 00:15:00.820 let's say its fifth, you have to ensure compliance, 339 00:15:00.820 --> 00:15:03.440 you're going now and are working from home environment 340 00:15:03.440 --> 00:15:05.060 from outside of your office, 341 00:15:05.060 --> 00:15:07.970 you have to ensure that your CSP regular annual CSP 342 00:15:07.970 --> 00:15:10.850 is in compliance with what you're doing at the moment. 343 00:15:10.850 --> 00:15:13.110 So there was a lot of other challenges like that, 344 00:15:13.110 --> 00:15:15.690 then again, I've noticed also user awareness 345 00:15:15.690 --> 00:15:19.280 need to train users much more than we usually 346 00:15:19.280 --> 00:15:20.150 do during this time, 347 00:15:20.150 --> 00:15:22.910 because now we depend a lot, a lot more 348 00:15:22.910 --> 00:15:25.330 not that we don't in the physical environment 349 00:15:25.330 --> 00:15:27.880 in the buildings, but now even realize that we depend 350 00:15:27.880 --> 00:15:30.073 a lot more to feed your users. 351 00:15:31.220 --> 00:15:33.490 And another critical thing that I would say is, 352 00:15:33.490 --> 00:15:37.100 a close relationship in constant maintenance 353 00:15:37.100 --> 00:15:39.510 of close the relationship with IT security, 354 00:15:39.510 --> 00:15:42.620 our DPOs, Data Protection Officers, 355 00:15:42.620 --> 00:15:44.810 as well as the peers from other organizations, 356 00:15:44.810 --> 00:15:47.503 as I already noticed, for this. 357 00:15:50.330 --> 00:15:53.040 So I can actually add something on to that as well. 358 00:15:53.040 --> 00:15:57.810 line:15% And I think that this has shown the requirement 359 00:15:57.810 --> 00:16:01.744 line:15% to have good continual frameworks 360 00:16:01.744 --> 00:16:05.320 for whatever products you utilize the environment. 361 00:16:05.320 --> 00:16:07.760 What are the areas that I've found 362 00:16:07.760 --> 00:16:09.713 and I again I wanna build up everything you said 363 00:16:09.713 --> 00:16:12.930 because it's excellent has been with 364 00:16:12.930 --> 00:16:17.930 the balkanization of technology by region 365 00:16:18.130 --> 00:16:21.530 and balkanization of security by region. 366 00:16:21.530 --> 00:16:25.040 And what I mean by that is different regions 367 00:16:25.040 --> 00:16:27.950 such as Europe, North America, 368 00:16:27.950 --> 00:16:32.870 South America and Asia all have different types 369 00:16:32.870 --> 00:16:34.210 of security requirements, 370 00:16:34.210 --> 00:16:39.210 which makes the security vendors we deal with very, very, 371 00:16:41.370 --> 00:16:42.300 how shall I put it? 372 00:16:42.300 --> 00:16:43.840 Scatterbrained sometimes. 373 00:16:43.840 --> 00:16:46.340 For example, a medical device, 374 00:16:46.340 --> 00:16:48.870 you have standards for North America, 375 00:16:48.870 --> 00:16:50.570 you have standards for Europe, 376 00:16:50.570 --> 00:16:53.550 you have to worry about GDPR you have to worry about 377 00:16:53.550 --> 00:16:56.150 the three different variants of GDPR in Asia 378 00:16:56.150 --> 00:16:57.870 and the Middle East. 379 00:16:57.870 --> 00:16:59.343 So I think, 380 00:17:00.180 --> 00:17:03.850 we have a need to streamline our processes 381 00:17:03.850 --> 00:17:06.710 to utilize standards that are say 382 00:17:06.710 --> 00:17:11.046 I would rather have under ISO UL or IEE, 383 00:17:11.046 --> 00:17:14.160 than I would for something for a given region 384 00:17:14.160 --> 00:17:17.720 because software development, product development 385 00:17:17.720 --> 00:17:19.988 and security are all global functions now, 386 00:17:19.988 --> 00:17:22.930 we need to actually realize this as the case 387 00:17:22.930 --> 00:17:26.500 because the more we think standardization, 388 00:17:26.500 --> 00:17:28.210 the more we think continual process 389 00:17:28.210 --> 00:17:30.110 and international standards, 390 00:17:30.110 --> 00:17:33.230 the more we cut down the time it takes to vet something 391 00:17:33.230 --> 00:17:36.890 and bring it on board and get it used very quickly. 392 00:17:36.890 --> 00:17:38.770 We spent a lot of time spinning our wheels, 393 00:17:38.770 --> 00:17:41.500 when we shouldn't and we need to cut that down. 394 00:17:41.500 --> 00:17:43.700 I actually think that's a really important point. 395 00:17:43.700 --> 00:17:47.100 The identity standards for enabling access globally, 396 00:17:47.100 --> 00:17:50.047 internet scale versus enterprise scale, 397 00:17:50.047 --> 00:17:53.340 line:15% as the identity industry has worked really hard over 398 00:17:53.340 --> 00:17:55.011 line:15% the course of the last decade to do that. 399 00:17:55.011 --> 00:18:00.011 line:15% We do now have open standards universally accepted vendors 400 00:18:00.110 --> 00:18:04.160 agnostic, essentially to enable strong authentication 401 00:18:04.160 --> 00:18:07.180 of users, single sign on across 402 00:18:07.180 --> 00:18:09.570 hybrid enterprise infrastructures, 403 00:18:09.570 --> 00:18:13.140 and it's fairly universal as to how you would deploy 404 00:18:13.140 --> 00:18:16.690 that globally and most of our enterprises are global. 405 00:18:16.690 --> 00:18:18.760 The balkanization as you describe it, 406 00:18:18.760 --> 00:18:20.520 is in the privacy realm. 407 00:18:20.520 --> 00:18:23.470 And we have multiple overlapping and 408 00:18:23.470 --> 00:18:28.030 privacy regulation now as you say, 409 00:18:28.030 --> 00:18:30.360 it's fragmenting faster than it's 410 00:18:30.360 --> 00:18:32.150 actually kind of coming together. 411 00:18:32.150 --> 00:18:35.290 And that is gonna put an enormous strain on you 412 00:18:35.290 --> 00:18:37.670 and other global organizations, 413 00:18:37.670 --> 00:18:41.060 to make sure that the privacy of either your patients 414 00:18:41.060 --> 00:18:43.444 on the one end or your other constituents 415 00:18:43.444 --> 00:18:45.955 on the other that is all, 416 00:18:45.955 --> 00:18:48.510 kind of appropriately safeguarded, 417 00:18:48.510 --> 00:18:49.630 if that makes sense. 418 00:18:49.630 --> 00:18:51.330 That is an area we need to work on. 419 00:18:51.330 --> 00:18:52.680 And all of a sudden the cloud where 420 00:18:52.680 --> 00:18:54.270 we didn't care where data resided, 421 00:18:54.270 --> 00:18:57.136 now everyone cares where your data center is. 422 00:18:57.136 --> 00:18:58.432 (laughing) 423 00:18:58.432 --> 00:19:00.710 Where your data is, actually residing. 424 00:19:00.710 --> 00:19:04.390 And so it's just kind of a new form of the data center 425 00:19:04.390 --> 00:19:06.340 on somebody else's computer. 426 00:19:06.340 --> 00:19:09.583 And that's a good point, sorry. 427 00:19:12.020 --> 00:19:14.090 As we brought that up in the healthcare 428 00:19:14.090 --> 00:19:15.600 perspective is now, 429 00:19:15.600 --> 00:19:18.360 we're taking a look at consumer devices, 430 00:19:18.360 --> 00:19:21.190 and having to integrate those consumer devices, 431 00:19:21.190 --> 00:19:23.920 into our healthcare systems. 432 00:19:23.920 --> 00:19:25.758 line:15% And unfortunately, a lot of those don't have 433 00:19:25.758 --> 00:19:28.810 line:15% those standards, even during security assessments 434 00:19:28.810 --> 00:19:31.890 and kind of risk assessment of threats on these devices, 435 00:19:31.890 --> 00:19:35.000 has been challenging over this past couple of weeks. 436 00:19:35.000 --> 00:19:36.363 And I don't see that changing, I think, 437 00:19:36.363 --> 00:19:37.880 especially the saying, 438 00:19:37.880 --> 00:19:39.920 we're gonna see that consumerism, 439 00:19:39.920 --> 00:19:40.922 and having all these devices at home, 440 00:19:40.922 --> 00:19:42.990 monitoring all these patients and having to ingest that 441 00:19:42.990 --> 00:19:46.972 into our infrastructure in something that now 442 00:19:46.972 --> 00:19:50.277 it's months and not years away from us to do it 443 00:19:50.277 --> 00:19:51.627 and we're already doing it, 444 00:19:52.680 --> 00:19:55.100 deploying some of these devices already 445 00:19:55.100 --> 00:19:56.340 and having to do those assessments 446 00:19:56.340 --> 00:19:58.270 and I'm ready to say how do we make sure 447 00:19:58.270 --> 00:20:00.190 we get to integrate those into 448 00:20:00.190 --> 00:20:02.100 type of identity to approve, 449 00:20:02.100 --> 00:20:04.310 you get into the integrity of the data, 450 00:20:04.310 --> 00:20:06.430 for the patient, those types where 451 00:20:06.430 --> 00:20:08.230 that it's just not built in, 452 00:20:08.230 --> 00:20:11.250 it's hardly built into our commercial products, 453 00:20:11.250 --> 00:20:14.640 let alone medical devices, those type now again, 454 00:20:14.640 --> 00:20:17.050 the consumer is even gets worse. 455 00:20:17.050 --> 00:20:21.140 Yeah, IoT, the Wild West, right now on 456 00:20:21.140 --> 00:20:23.780 and as you say, integrating with our infrastructure 457 00:20:23.780 --> 00:20:26.543 that we're just now starting to get control over, 458 00:20:27.900 --> 00:20:29.654 It's gonna have to rapidly accelerate. 459 00:20:29.654 --> 00:20:31.790 So Chris, I'm gonna build on something you said 460 00:20:31.790 --> 00:20:33.749 I agree completely. 461 00:20:33.749 --> 00:20:37.513 And Previously, we've mentioned that 5G 462 00:20:37.513 --> 00:20:38.800 and IoT are the threats. 463 00:20:38.800 --> 00:20:41.460 I think 5G and IoT are the future. 464 00:20:41.460 --> 00:20:43.842 line:15% And so whilst they may represent threat vectors 465 00:20:43.842 --> 00:20:46.033 line:15% for us today, they represent the future 466 00:20:46.033 --> 00:20:47.890 line:15% of where this industry is gonna have to go 467 00:20:47.890 --> 00:20:49.690 and we're seeing it in spades. 468 00:20:49.690 --> 00:20:51.900 I mean, the fact we're holding this call 469 00:20:51.900 --> 00:20:54.140 the fact that our organizations have basically 470 00:20:54.140 --> 00:20:55.620 turned inside out over the course 471 00:20:55.620 --> 00:20:59.000 of the last five weeks here, and we're still operating, 472 00:20:59.000 --> 00:21:01.760 is testimony to the communications infrastructure 473 00:21:01.760 --> 00:21:04.290 that we really never had to fully test 474 00:21:04.290 --> 00:21:06.640 in a way that we've been in the fire drill. 475 00:21:06.640 --> 00:21:08.740 And as I say, these last five weeks, 476 00:21:08.740 --> 00:21:12.650 so one of the things that we're adamant about is, 477 00:21:12.650 --> 00:21:14.960 the visibility to information is gonna become 478 00:21:14.960 --> 00:21:16.430 more critical than ever before. 479 00:21:16.430 --> 00:21:18.100 So where it used to be contained in 480 00:21:18.100 --> 00:21:19.490 a particular environment, 481 00:21:19.490 --> 00:21:22.080 all of a sudden now it's pervasively across the planet, 482 00:21:22.080 --> 00:21:23.665 whether it be the cloud or whether it be physical media, 483 00:21:23.665 --> 00:21:25.090 whether it be at home, 484 00:21:25.090 --> 00:21:27.330 whether it be the practitioners office, 485 00:21:27.330 --> 00:21:28.870 whether it be the hospital ward, 486 00:21:28.870 --> 00:21:31.440 whether it be the grandparent at home, 487 00:21:31.440 --> 00:21:32.520 all of these locations, 488 00:21:32.520 --> 00:21:34.070 its visibility to that information 489 00:21:34.070 --> 00:21:36.270 that's ultimately gonna be the enabling force 490 00:21:36.270 --> 00:21:38.960 that allows us to secure and protect 491 00:21:38.960 --> 00:21:42.660 and manage and monitor in a way that we really didn't 492 00:21:42.660 --> 00:21:44.440 contemplate a few weeks ago. 493 00:21:44.440 --> 00:21:46.830 And here we are now in the sprint of our lives going to 494 00:21:46.830 --> 00:21:48.720 what is gonna be, let's call it what it is, 495 00:21:48.720 --> 00:21:50.860 this is the new normal, this isn't going away. 496 00:21:50.860 --> 00:21:52.840 We're not going back to what it was. 497 00:21:52.840 --> 00:21:55.643 This is gonna be part of life forever. 498 00:21:55.643 --> 00:21:58.000 And embracing that is gonna be something 499 00:21:58.000 --> 00:22:00.270 that organizations are we're finding our customers 500 00:22:00.270 --> 00:22:02.670 are running towards as quickly as they can. 501 00:22:02.670 --> 00:22:06.330 Yeah, I think all of your right. 502 00:22:06.330 --> 00:22:08.970 I think that we see lots of things 503 00:22:08.970 --> 00:22:11.400 that also existed in the old world, 504 00:22:11.400 --> 00:22:13.060 we had no standards in the old world, 505 00:22:13.060 --> 00:22:15.818 lots of regulatory, requirements from 506 00:22:15.818 --> 00:22:17.595 if you operate in Hong Kong 507 00:22:17.595 --> 00:22:19.750 some in the US and other ones. 508 00:22:19.750 --> 00:22:22.080 And this has just been accelerating now, of course, 509 00:22:22.080 --> 00:22:23.860 also with the decentralization, 510 00:22:23.860 --> 00:22:26.580 at the same time, we have probably the least trust 511 00:22:26.580 --> 00:22:29.360 we've ever had between countries, right? 512 00:22:29.360 --> 00:22:31.850 So nobody trusts each other. 513 00:22:31.850 --> 00:22:34.350 And it's very, very difficult because 514 00:22:34.350 --> 00:22:38.030 we do not have a global architecture to deal with this. 515 00:22:38.030 --> 00:22:38.930 So we don't have 516 00:22:38.930 --> 00:22:41.790 you cannot put this to the UN, this is only for governments. 517 00:22:41.790 --> 00:22:43.680 And actually, we also need the companies 518 00:22:43.680 --> 00:22:44.620 to be involved in this. 519 00:22:44.620 --> 00:22:47.580 We also need academic demeanor, the civil society. 520 00:22:47.580 --> 00:22:50.220 So we need to have a platform for discussing this 521 00:22:50.220 --> 00:22:52.240 because this will not just go away. 522 00:22:52.240 --> 00:22:53.760 And we need to to do that. 523 00:22:53.760 --> 00:22:56.410 And I'm actually not very optimistic because 524 00:22:56.410 --> 00:22:59.870 the timing of this is really bad 525 00:22:59.870 --> 00:23:01.010 and sometimes you 526 00:23:01.010 --> 00:23:03.220 that's also why you can see that cyber crime 527 00:23:03.220 --> 00:23:04.980 is a risk free crime. 528 00:23:04.980 --> 00:23:06.890 Guys, I'm a police officer a business, 529 00:23:06.890 --> 00:23:09.290 we never catch any criminals, right? 530 00:23:09.290 --> 00:23:13.220 They just continue to steal anything we hold dear. 531 00:23:13.220 --> 00:23:15.760 And they do that without any repercussion 532 00:23:15.760 --> 00:23:18.540 from anybody because the Americans will not work 533 00:23:18.540 --> 00:23:20.100 with the Russians and the Chinese 534 00:23:20.100 --> 00:23:22.090 and the Europeans and back and forth. 535 00:23:22.090 --> 00:23:24.533 So I think that we have on top of this, 536 00:23:25.400 --> 00:23:27.690 in one of my groups that we're discussing 537 00:23:27.690 --> 00:23:29.210 in this new setting here, 538 00:23:29.210 --> 00:23:31.030 what is working from home? 539 00:23:31.030 --> 00:23:32.260 What is home for you? 540 00:23:32.260 --> 00:23:33.690 Is that your home, home? 541 00:23:33.690 --> 00:23:35.030 Or is it your neighbor's home? 542 00:23:35.030 --> 00:23:36.680 Or is it your girlfriend home? 543 00:23:36.680 --> 00:23:37.750 Is it the summer house? 544 00:23:37.750 --> 00:23:39.210 Is it the local shop? 545 00:23:39.210 --> 00:23:41.460 And what is actually allowed in this 546 00:23:41.460 --> 00:23:43.240 because we didn't tell people 547 00:23:43.240 --> 00:23:45.210 we didn't have any procedures for it. 548 00:23:45.210 --> 00:23:47.650 And I think that, that will be basic things 549 00:23:47.650 --> 00:23:49.965 that we also need, first of all, 550 00:23:49.965 --> 00:23:51.080 to raise the cyber hygiene, 551 00:23:51.080 --> 00:23:52.850 which I'm always a big fan of 552 00:23:52.850 --> 00:23:55.940 before we go to the more let's say advanced threat. 553 00:23:55.940 --> 00:23:58.580 I've always tried to strive for cyber hygiene 554 00:23:58.580 --> 00:24:01.030 to get the bar a bit higher. 555 00:24:01.030 --> 00:24:03.970 And then I think that we need to come together 556 00:24:03.970 --> 00:24:06.970 across US and other ones. 557 00:24:06.970 --> 00:24:10.640 A platform, a coalition of the willing 558 00:24:10.640 --> 00:24:12.380 of those who actually think that 559 00:24:12.380 --> 00:24:15.000 they want to make a difference. 560 00:24:15.000 --> 00:24:17.030 And I think the only way we can do that 561 00:24:17.030 --> 00:24:18.790 is by working together. 562 00:24:18.790 --> 00:24:20.780 And then without, of course being naive, 563 00:24:20.780 --> 00:24:23.810 I know that a nation State activities and all of that, 564 00:24:23.810 --> 00:24:25.976 I've been part of that, I'm a spy myself. 565 00:24:25.976 --> 00:24:28.150 So I know that from the old days, 566 00:24:28.150 --> 00:24:30.960 but I still think that there was a good chance 567 00:24:30.960 --> 00:24:34.230 that we can do this, if we work together, 568 00:24:34.230 --> 00:24:36.900 if we share and sharing is caring, 569 00:24:36.900 --> 00:24:40.410 and then we might even divide some of the work between us. 570 00:24:40.410 --> 00:24:42.990 I'm happy Jelena, if you will take care of some 571 00:24:42.990 --> 00:24:44.700 of the regulations to banking. 572 00:24:44.700 --> 00:24:47.137 And then Chris will do some for healthcare, 573 00:24:47.137 --> 00:24:50.030 and Andre for something else that we can do this, 574 00:24:50.030 --> 00:24:51.840 and we trust each other enough that 575 00:24:51.840 --> 00:24:54.180 we can raise that bar also. 576 00:24:54.180 --> 00:24:57.130 So I think it's very much also about calling for 577 00:24:57.130 --> 00:24:59.610 something that is difficult to call upon 578 00:24:59.610 --> 00:25:02.460 in these times where you have such a fragmented world. 579 00:25:02.460 --> 00:25:04.080 So I was gonna actually add on something 580 00:25:04.080 --> 00:25:06.710 line:15% there's been a lot of work going on with IEE 581 00:25:06.710 --> 00:25:09.160 line:15% and UL over architecture standards, 582 00:25:09.160 --> 00:25:11.350 line:15% because one of the areas I see that you kept 583 00:25:11.350 --> 00:25:13.122 alluding to is, 584 00:25:13.122 --> 00:25:15.997 we've focused a lot of things. 585 00:25:15.997 --> 00:25:18.880 But we haven't focused on the architecture, 586 00:25:18.880 --> 00:25:20.240 or the enterprise architecture. 587 00:25:20.240 --> 00:25:22.927 How do we build, monitor and maintain 588 00:25:22.927 --> 00:25:24.310 this new infrastructure? 589 00:25:24.310 --> 00:25:27.560 Because the other deal is 5G is the cloud. 590 00:25:27.560 --> 00:25:28.950 I've been through that standard 591 00:25:28.950 --> 00:25:30.140 with a fine tooth comb, 592 00:25:30.140 --> 00:25:34.500 and it is the cloud and is a major change for any phone code 593 00:25:34.500 --> 00:25:37.000 for telecommunications because everything used to be 594 00:25:37.000 --> 00:25:38.310 separate and balkanized 595 00:25:38.310 --> 00:25:41.360 now, it's cloud infrastructure like everything else. 596 00:25:41.360 --> 00:25:43.000 But apart from that it's about 597 00:25:43.000 --> 00:25:45.610 how do you verify and validate 598 00:25:45.610 --> 00:25:49.060 the enterprise architecture that you're using 599 00:25:49.060 --> 00:25:52.529 to provide your solutions to people? 600 00:25:52.529 --> 00:25:55.332 How do you provide that level of assurance and, 601 00:25:55.332 --> 00:25:58.120 again, one of the things that I found 602 00:25:58.120 --> 00:26:00.070 and you hinted at that 603 00:26:00.070 --> 00:26:02.580 with balkanization repeatedly, 604 00:26:02.580 --> 00:26:05.590 this is the case, repeatedly is that 605 00:26:06.812 --> 00:26:09.190 a lot of people don't trust the North American standards, 606 00:26:09.190 --> 00:26:11.350 they don't trust to be very clear 607 00:26:11.350 --> 00:26:14.500 people outside of North America don't care about NIST. 608 00:26:14.500 --> 00:26:16.600 And they don't care about Canadian standards. 609 00:26:16.600 --> 00:26:18.910 So you have to work through the international 610 00:26:18.910 --> 00:26:21.623 standards bodies to be able to build what you need. 611 00:26:22.610 --> 00:26:24.830 So I've been doing a lot of work with IEE and UL 612 00:26:24.830 --> 00:26:27.050 in that regard because again, ultimately, 613 00:26:27.050 --> 00:26:29.190 ideal even though I'm an organization 614 00:26:29.190 --> 00:26:30.910 in the Midwestern United States, 615 00:26:30.910 --> 00:26:33.540 my vendors are across the globe. 616 00:26:33.540 --> 00:26:36.680 Software Development for the products that we use 617 00:26:36.680 --> 00:26:40.100 happens in probably 50 different countries. 618 00:26:40.100 --> 00:26:43.210 And every day, I find another one. 619 00:26:43.210 --> 00:26:45.760 So we've embraced internationalism 620 00:26:45.760 --> 00:26:48.005 and more of a standard towards 621 00:26:48.005 --> 00:26:51.084 real international standards that work, 622 00:26:51.084 --> 00:26:54.630 that focus on architecture to be able to provide 623 00:26:54.630 --> 00:26:55.570 that level of assurance 624 00:26:55.570 --> 00:26:57.210 and that's where we need to evolve to 625 00:26:57.210 --> 00:27:00.378 because doing point standards 626 00:27:00.378 --> 00:27:03.190 point evaluation from one point of view, 627 00:27:03.190 --> 00:27:05.600 it be a privacy, it we'll be security 628 00:27:05.600 --> 00:27:07.397 be a certification of a device 629 00:27:07.397 --> 00:27:09.580 that doesn't scale. 630 00:27:09.580 --> 00:27:11.560 And that doesn't make us more secure. 631 00:27:11.560 --> 00:27:13.155 Looking at the architecture holistically 632 00:27:13.155 --> 00:27:17.229 and referencing what could be an IEE and UL standard, 633 00:27:17.229 --> 00:27:19.860 like P2933, 634 00:27:19.860 --> 00:27:21.473 is where futures is at. 635 00:27:23.170 --> 00:27:25.680 line:15% So Mitch you making you make an interesting point 636 00:27:26.830 --> 00:27:29.281 line:15% we're proud to have the vast majority 637 00:27:29.281 --> 00:27:32.050 line:15% of service providers as our customers and you're right. 638 00:27:32.050 --> 00:27:33.930 line:15% Their infrastructure is transforming 639 00:27:33.930 --> 00:27:36.370 in a way that most of us never contemplated. 640 00:27:36.370 --> 00:27:39.190 The world of 3G, 4G and LTE 641 00:27:39.190 --> 00:27:42.027 has been a very physical and I would call it 642 00:27:42.027 --> 00:27:43.750 a very classic networking architecture. 643 00:27:43.750 --> 00:27:45.750 The networking architecture of 5G 644 00:27:45.750 --> 00:27:49.530 is heavily leveraging NFV and cloud based technologies. 645 00:27:49.530 --> 00:27:51.170 So it's very elastic, 646 00:27:51.170 --> 00:27:53.110 and, it has to be very scalable because 647 00:27:53.110 --> 00:27:55.310 of the substantial bandwidth 648 00:27:55.310 --> 00:27:57.280 and the diversity of devices 649 00:27:57.280 --> 00:27:59.830 these guys are having to serve and support. 650 00:27:59.830 --> 00:28:02.780 But that said, many of them are gravitating towards a cloud, 651 00:28:02.780 --> 00:28:04.900 which is driving the need for standards. 652 00:28:04.900 --> 00:28:08.060 And inside of the world of NFV and service providers, 653 00:28:08.060 --> 00:28:09.670 there's very, very few standards. 654 00:28:09.670 --> 00:28:10.980 Everyone's doing their own things, 655 00:28:10.980 --> 00:28:12.090 not quite the Wild West, 656 00:28:12.090 --> 00:28:14.250 but everyone's trying to eke out their own competitive 657 00:28:14.250 --> 00:28:15.950 differentiation in the way they design 658 00:28:15.950 --> 00:28:18.070 the network of tomorrow for service providers, 659 00:28:18.070 --> 00:28:20.190 and that is creating. 660 00:28:20.190 --> 00:28:21.950 And normally, if the number of variants 661 00:28:21.950 --> 00:28:23.980 the number of types and style of communication 662 00:28:23.980 --> 00:28:25.050 infrastructure that has been set up. 663 00:28:25.050 --> 00:28:27.490 Oh, I like to take this in a different direction from it. 664 00:28:27.490 --> 00:28:28.800 line:15% I'd love to hear from you, 665 00:28:28.800 --> 00:28:30.678 line:15% from Andre and from the others as well. 666 00:28:30.678 --> 00:28:33.350 line:15% We accept that we're in a different time 667 00:28:33.350 --> 00:28:36.522 line:15% when we've got the biggest remote workforce we've ever had. 668 00:28:36.522 --> 00:28:39.800 We're having to deal with our customers in different ways. 669 00:28:39.800 --> 00:28:41.946 We don't have the big live industry events 670 00:28:41.946 --> 00:28:43.520 that we have had, 671 00:28:43.520 --> 00:28:45.510 may not have them for a while. 672 00:28:45.510 --> 00:28:49.127 How then do you communicate with your community, 673 00:28:49.127 --> 00:28:51.750 whether that be your workforce, 674 00:28:51.750 --> 00:28:54.480 your partners, your customers? 675 00:28:54.480 --> 00:28:56.553 How do you communicate now? 676 00:28:57.539 --> 00:28:59.950 Tom, that's a really great question. 677 00:28:59.950 --> 00:29:01.000 And It was one that 678 00:29:02.200 --> 00:29:04.860 as many enterprises went through, 679 00:29:04.860 --> 00:29:06.380 I would call it a fire drill 680 00:29:06.380 --> 00:29:09.020 to go to the work from home mode, 681 00:29:09.020 --> 00:29:11.120 vendors also went through a similar 682 00:29:11.120 --> 00:29:13.587 kind of dynamic change when all of a sudden, 683 00:29:13.587 --> 00:29:16.540 the customers that used to reach out to our service desk 684 00:29:16.540 --> 00:29:17.610 and customers that were 685 00:29:17.610 --> 00:29:20.100 line:15% expecting us to supply products, 686 00:29:20.100 --> 00:29:21.590 line:15% it was a different dynamic. 687 00:29:21.590 --> 00:29:23.548 line:15% And the first thing we did was immediately 688 00:29:23.548 --> 00:29:25.902 line:15% had to pressure test our supply chain 689 00:29:25.902 --> 00:29:27.580 because a lot of the components 690 00:29:27.580 --> 00:29:30.350 and lot of technology originates in China 691 00:29:30.350 --> 00:29:33.370 and the heart of COVID-19. 692 00:29:33.370 --> 00:29:35.960 And so it was immediate pressure test on that 693 00:29:35.960 --> 00:29:38.025 to understand where our risks 694 00:29:38.025 --> 00:29:39.480 where some of the issues may lie 695 00:29:39.480 --> 00:29:41.763 all the way through to outreach to 696 00:29:41.763 --> 00:29:44.040 our customers saying, yet we're still here, 697 00:29:44.040 --> 00:29:45.480 service desk still works, 698 00:29:45.480 --> 00:29:47.340 communities still work, we're still gonna 699 00:29:47.340 --> 00:29:48.900 be able to field all your calls, 700 00:29:48.900 --> 00:29:51.500 all of the all of the activities you require, 701 00:29:51.500 --> 00:29:54.500 even including going on site within bounds 702 00:29:54.500 --> 00:29:57.180 of regulation and local requirements. 703 00:29:57.180 --> 00:30:00.090 We will also dispatch support people to help you 704 00:30:00.090 --> 00:30:03.180 either virtually or physically as is needed. 705 00:30:03.180 --> 00:30:07.990 But the one point that has become so important to me, 706 00:30:07.990 --> 00:30:12.590 Tom, throughout this has been communicating with employees, 707 00:30:12.590 --> 00:30:15.770 because we talked about this as a technology thing. 708 00:30:15.770 --> 00:30:17.500 But this is an emotional thing. 709 00:30:17.500 --> 00:30:20.620 And there is a lot of anxiety, there's a lot of concern. 710 00:30:20.620 --> 00:30:23.060 There's a lot of uncertainty about the future. 711 00:30:23.060 --> 00:30:25.050 And when you put all of that together, 712 00:30:25.050 --> 00:30:27.100 human nature changes. 713 00:30:27.100 --> 00:30:29.440 And we're being driven to social distancing, 714 00:30:29.440 --> 00:30:33.250 which is a typical to the way that we normally interact 715 00:30:33.250 --> 00:30:35.310 with everybody and everything. 716 00:30:35.310 --> 00:30:37.110 And so there is a lot of anxiety. 717 00:30:37.110 --> 00:30:39.810 And so one of the things that we set up well, 718 00:30:39.810 --> 00:30:42.210 two years ago now when we deployed Slack, 719 00:30:42.210 --> 00:30:43.840 and I must say we're very pleased with it 720 00:30:43.840 --> 00:30:44.833 inside the company. 721 00:30:45.940 --> 00:30:47.430 And I started the daily note, 722 00:30:47.430 --> 00:30:49.210 CEO daily notes every day 723 00:30:49.210 --> 00:30:51.170 I post a note to the whole company, 724 00:30:51.170 --> 00:30:53.500 whether that be something that's going on in a boardroom, 725 00:30:53.500 --> 00:30:55.860 a big customer event, or something social 726 00:30:55.860 --> 00:30:57.390 it's happening at home for me, 727 00:30:57.390 --> 00:31:00.530 this has become so important, this daily communications 728 00:31:00.530 --> 00:31:02.780 the employee base has become so critical 729 00:31:02.780 --> 00:31:04.800 as we try and keep the company together, 730 00:31:04.800 --> 00:31:07.560 even though it's now distributed around 1000 offices, 731 00:31:07.560 --> 00:31:10.910 so to speak, around the globe in everybody's home. 732 00:31:10.910 --> 00:31:13.713 So daily communication and very active communication 733 00:31:13.713 --> 00:31:16.600 with our employees and then with our customers and partners 734 00:31:16.600 --> 00:31:18.900 has become the hallmark of the business owner. 735 00:31:19.870 --> 00:31:20.920 Tom, for us the 736 00:31:22.640 --> 00:31:26.050 line:15% our our whole premise is that zero trust security 737 00:31:26.050 --> 00:31:29.740 line:15% or identity based security abstracts away the network, 738 00:31:29.740 --> 00:31:32.060 line:15% or the location of work. 739 00:31:32.060 --> 00:31:35.310 And, and so the transition actually for our employees 740 00:31:35.310 --> 00:31:37.060 was pretty smooth. 741 00:31:37.060 --> 00:31:39.290 And most of our employees are many of them 742 00:31:39.290 --> 00:31:41.430 on a fairly regular basis, 743 00:31:41.430 --> 00:31:44.210 already worked from home or worked on the road. 744 00:31:44.210 --> 00:31:46.840 And so the transition was literally 745 00:31:46.840 --> 00:31:48.780 we're all working from home the next day 746 00:31:48.780 --> 00:31:51.670 and there was actually very little disruption 747 00:31:51.670 --> 00:31:53.340 to the process or flow. 748 00:31:53.340 --> 00:31:57.135 Most of our systems had been virtualized. 749 00:31:57.135 --> 00:31:59.540 The teams used Slack. 750 00:31:59.540 --> 00:32:02.400 We actually used Zoom prior to this so 751 00:32:03.710 --> 00:32:06.230 and I feel most global organizations 752 00:32:06.230 --> 00:32:09.640 who have honed their processes of communication 753 00:32:09.640 --> 00:32:12.450 to multiple time zones, or the fact that, 754 00:32:12.450 --> 00:32:14.540 the people aren't physically in the same office 755 00:32:14.540 --> 00:32:17.280 probably were fairly well set up. 756 00:32:17.280 --> 00:32:19.440 I will reflect Paul, what you said is that 757 00:32:19.440 --> 00:32:23.940 there is a lot of anxiety to the actual social distancing 758 00:32:23.940 --> 00:32:27.920 piece of this equation versus the actual work processes. 759 00:32:27.920 --> 00:32:29.570 And, for that, 760 00:32:29.570 --> 00:32:32.870 I think an abundance of communication actually 761 00:32:32.870 --> 00:32:34.630 is very, very warranted. 762 00:32:34.630 --> 00:32:35.993 People do wanna be really, 763 00:32:37.030 --> 00:32:40.230 reassured of what the company is doing in the situation. 764 00:32:40.230 --> 00:32:42.730 We certainly have up the communication. 765 00:32:42.730 --> 00:32:44.153 When I talked to the CISOs, 766 00:32:45.400 --> 00:32:46.930 many of Ping CSOs 767 00:32:46.930 --> 00:32:49.510 the companies that had been on the journey, 768 00:32:49.510 --> 00:32:51.260 kind of what I'll call the zero trust 769 00:32:51.260 --> 00:32:54.420 or identity based security journey, 770 00:32:54.420 --> 00:32:57.040 had already experimented with work from home. 771 00:32:57.040 --> 00:32:59.558 Many of them had programs where certain 772 00:32:59.558 --> 00:33:02.423 people would work from home for a day a week. 773 00:33:02.423 --> 00:33:05.420 They all reported that the transition 774 00:33:05.420 --> 00:33:08.460 that the rapid transition was fairly smooth for them. 775 00:33:08.460 --> 00:33:10.570 Maybe some of them didn't have, 776 00:33:10.570 --> 00:33:12.920 they had to provision computers. 777 00:33:12.920 --> 00:33:15.260 And they needed to expand their 778 00:33:15.260 --> 00:33:17.050 strong authentication to users. 779 00:33:17.050 --> 00:33:20.500 We had some companies deploy over 100,000 MFA 780 00:33:20.500 --> 00:33:22.710 in less than 10 days, we have multiple companies 781 00:33:22.710 --> 00:33:23.890 actually do that. 782 00:33:23.890 --> 00:33:26.550 But the programs were already in place. 783 00:33:26.550 --> 00:33:28.270 They already had a population of users. 784 00:33:28.270 --> 00:33:32.066 So expanding that process that was already put in place, 785 00:33:32.066 --> 00:33:33.690 it was fairly seamless for them. 786 00:33:33.690 --> 00:33:35.870 So I think that if we talk about kind of 787 00:33:35.870 --> 00:33:38.060 the quickening of this new environment, 788 00:33:38.060 --> 00:33:42.190 I do think the notions of zero trust work from anywhere, 789 00:33:42.190 --> 00:33:44.580 we do have to have strong identity 790 00:33:44.580 --> 00:33:47.150 and strong trust in some of the devices 791 00:33:47.150 --> 00:33:49.220 that we're accessing our systems. 792 00:33:49.220 --> 00:33:50.910 But the underlying standards 793 00:33:50.910 --> 00:33:53.550 if this had happened 10 years ago, 794 00:33:53.550 --> 00:33:55.990 between the state of kind of the conferencing 795 00:33:55.990 --> 00:33:59.190 or the infrastructure, kind of the last mile to home, 796 00:33:59.190 --> 00:34:02.502 or maybe some of the zero trust or identity standards, 797 00:34:02.502 --> 00:34:05.170 were not nearly what they are today, 798 00:34:05.170 --> 00:34:07.920 this would have been a completely different experience. 799 00:34:08.880 --> 00:34:11.640 May I just add Andre because 800 00:34:11.640 --> 00:34:13.907 I think it's very, very good to hear 801 00:34:13.907 --> 00:34:15.100 positive to hear both from you and Paul, 802 00:34:15.100 --> 00:34:18.440 that the transition was fairly easy 803 00:34:18.440 --> 00:34:21.400 because you had a number of pre already 804 00:34:21.400 --> 00:34:23.900 you have prepared in and some of the bigger companies 805 00:34:23.900 --> 00:34:25.240 have done that. 806 00:34:25.240 --> 00:34:27.333 And my experience is a bit different 807 00:34:27.333 --> 00:34:30.830 because we also focused on small and medium enterprises. 808 00:34:30.830 --> 00:34:33.888 line:15% And for instance, in my own country, 99.7% 809 00:34:33.888 --> 00:34:36.477 line:15% of all companies are small and medium 810 00:34:36.477 --> 00:34:39.560 line:15% with less than 250 employees. 811 00:34:39.560 --> 00:34:42.180 And, they don't know what a sock is, 812 00:34:42.180 --> 00:34:44.470 or they have maybe heard about it CISO, 813 00:34:44.470 --> 00:34:46.610 but they are still completely online. 814 00:34:46.610 --> 00:34:48.710 And they are also transitioning, 815 00:34:48.710 --> 00:34:51.270 because they are working on the same conditions. 816 00:34:51.270 --> 00:34:55.150 And I think you have an a huge group of companies 817 00:34:55.150 --> 00:34:58.840 that are not as prepared as luckily some others are, 818 00:34:58.840 --> 00:35:00.130 and that is why I think 819 00:35:00.130 --> 00:35:02.840 that we have this soft underbelly of companies 820 00:35:02.840 --> 00:35:04.710 that are also more vulnerable 821 00:35:04.710 --> 00:35:06.970 for various ransomware attacks. 822 00:35:06.970 --> 00:35:09.910 And other because they also dependent on the infrastructure, 823 00:35:09.910 --> 00:35:12.120 again, in the name of solidarity needs 824 00:35:12.120 --> 00:35:13.710 to take some of the good examples 825 00:35:13.710 --> 00:35:15.750 that you have in the transition, 826 00:35:15.750 --> 00:35:18.360 and help them accelerate that in a way 827 00:35:18.360 --> 00:35:20.800 so we get the whole let's say, globe up, 828 00:35:20.800 --> 00:35:23.580 and not just the bigger companies. 829 00:35:23.580 --> 00:35:27.380 And I think that is also part of the story is that, 830 00:35:27.380 --> 00:35:29.330 some of these unprepared we have companies in 831 00:35:29.330 --> 00:35:31.067 Denmark where you always go to an office, 832 00:35:31.067 --> 00:35:32.560 you've never worked from home, 833 00:35:32.560 --> 00:35:35.230 you might have done that once a year. 834 00:35:35.230 --> 00:35:36.063 But but you never do that 835 00:35:36.063 --> 00:35:37.620 . I've seen this in Switzerland. 836 00:35:37.620 --> 00:35:39.510 I've seen this in Germany and the Netherlands 837 00:35:39.510 --> 00:35:42.970 and other countries where you have this smaller companies 838 00:35:42.970 --> 00:35:45.970 and I think that is part of the whole story is that 839 00:35:45.970 --> 00:35:48.670 they also need to be to feel protected 840 00:35:48.670 --> 00:35:51.970 because they are also driving lots of work. 841 00:35:51.970 --> 00:35:54.950 And I think this is something where we can then again, 842 00:35:54.950 --> 00:35:57.750 take the good results and the good experience from you 843 00:35:57.750 --> 00:36:00.780 and then maybe adjust them to a lower scale 844 00:36:00.780 --> 00:36:02.690 and then say this is what you should do 845 00:36:02.690 --> 00:36:06.690 instead of reinventing the wheel in millions of companies. 846 00:36:06.690 --> 00:36:09.210 And certainly you have companies like Google and Microsoft 847 00:36:09.210 --> 00:36:13.547 with extremely sophisticated security systems 848 00:36:13.547 --> 00:36:16.810 and identity systems that allow those companies, 849 00:36:16.810 --> 00:36:20.573 to participate in the Zero Trust, 850 00:36:21.670 --> 00:36:23.496 or as Google calls it, The BeyondCorp (murmurs) . 851 00:36:23.496 --> 00:36:26.320 So strong identity security is available 852 00:36:26.320 --> 00:36:28.108 to the masses by those companies. 853 00:36:28.108 --> 00:36:31.300 And, they run exceptional programs. 854 00:36:31.300 --> 00:36:32.523 Yeah, I agree. 855 00:36:33.560 --> 00:36:36.260 So I can actually add something on this as well. 856 00:36:36.260 --> 00:36:38.290 when your hear something with cyber attacks 857 00:36:38.290 --> 00:36:39.890 in smaller businesses, 858 00:36:39.890 --> 00:36:42.530 there comes an economy of scale that an organization 859 00:36:42.530 --> 00:36:45.763 is able to effectively protect themselves, 860 00:36:45.763 --> 00:36:49.460 because they can allocate that portion of revenue 861 00:36:49.460 --> 00:36:53.620 to afford the staff or technologies 862 00:36:53.620 --> 00:36:55.350 and systems protect themselves 863 00:36:55.350 --> 00:36:58.030 and we have to realize that most businesses 864 00:36:58.030 --> 00:37:01.810 do not have that level of scale to be even 865 00:37:01.810 --> 00:37:03.403 minimally compliance. 866 00:37:04.538 --> 00:37:05.570 To give you an example, 867 00:37:05.570 --> 00:37:07.450 if I go to any small restaurant, 868 00:37:07.450 --> 00:37:09.700 do you think they're gonna have a fully PCI DSS 869 00:37:09.700 --> 00:37:12.400 compliant system for processing credit cards? 870 00:37:12.400 --> 00:37:15.490 No, but we give them the credit cards anyway. 871 00:37:15.490 --> 00:37:19.730 So we have to take that into consideration 872 00:37:19.730 --> 00:37:22.079 line:15% realize that we have to work to provide secure 873 00:37:22.079 --> 00:37:25.810 line:15% infrastructures and identity providers, 874 00:37:25.810 --> 00:37:29.090 line:15% to your point to be sure we can give something 875 00:37:29.090 --> 00:37:32.620 to the smaller businesses that works. 876 00:37:32.620 --> 00:37:34.330 And that isn't a hack, 877 00:37:34.330 --> 00:37:37.850 and that's where the soft underbelly is. 878 00:37:37.850 --> 00:37:40.340 That's why ransomware works. 879 00:37:40.340 --> 00:37:43.340 It works because there's always that large group 880 00:37:43.340 --> 00:37:45.210 of people that aren't really secure 881 00:37:45.210 --> 00:37:48.487 and the attacks have evolved from being just, 882 00:37:48.487 --> 00:37:50.480 "Hey, let's pro email at somebody." 883 00:37:50.480 --> 00:37:53.300 To being significantly more sophisticated 884 00:37:53.300 --> 00:37:57.010 and dedicated and utilizing vulnerabilities 885 00:37:57.010 --> 00:38:00.200 to break into networks find the sensitive data 886 00:38:00.200 --> 00:38:04.540 and detonate, because that's what makes money. 887 00:38:04.540 --> 00:38:07.690 So we have to come to realization that 888 00:38:07.690 --> 00:38:10.530 a large portion of people are underserved 889 00:38:10.530 --> 00:38:12.170 last large portion of businesses 890 00:38:12.170 --> 00:38:13.440 and until we address that, 891 00:38:13.440 --> 00:38:15.370 we will always have a security problem, 892 00:38:15.370 --> 00:38:17.970 we will always have a work from home problem, 893 00:38:17.970 --> 00:38:20.690 because we're not addressing the vast majority of people. 894 00:38:20.690 --> 00:38:23.880 Yeah, I completely agree. 895 00:38:23.880 --> 00:38:25.830 I think Paul you have a good point from, 896 00:38:25.830 --> 00:38:29.778 our health of our employees 897 00:38:29.778 --> 00:38:31.470 as they work from home, 898 00:38:31.470 --> 00:38:33.480 and this is something actually we've been, 899 00:38:33.480 --> 00:38:35.780 UW Medicine has been working on 900 00:38:35.780 --> 00:38:37.490 with all of its employess and we have, 901 00:38:37.490 --> 00:38:40.010 lots of support with health care agencies, 902 00:38:40.010 --> 00:38:41.250 we have some work, 903 00:38:41.250 --> 00:38:44.580 but even from talking to all of our IT leaders 904 00:38:44.580 --> 00:38:45.770 at a recent meeting with them, 905 00:38:45.770 --> 00:38:47.840 and they're starting to feel that stress of saying, 906 00:38:47.840 --> 00:38:51.440 Yes, I'm more productive, but I never turn things off. 907 00:38:51.440 --> 00:38:52.610 I'm always at home. 908 00:38:52.610 --> 00:38:55.520 So it seems like I should be working. 909 00:38:55.520 --> 00:38:56.990 line:15% And then you have those that have small kids 910 00:38:56.990 --> 00:38:58.928 line:15% and children and those interruptions 911 00:38:58.928 --> 00:39:00.692 line:15% and how do you manage that. 912 00:39:00.692 --> 00:39:02.923 line:15% And we didn't give them those tools 913 00:39:02.923 --> 00:39:05.707 to be able to say, "Hey, if you have small children, 914 00:39:05.707 --> 00:39:07.387 "here's what you need to do when 915 00:39:07.387 --> 00:39:10.380 "you have a work from home atmosphere." 916 00:39:10.380 --> 00:39:11.880 And so we're starting to develop some of those 917 00:39:11.880 --> 00:39:14.690 and learn from a lot of other organizations 918 00:39:14.690 --> 00:39:16.280 to help our employees be able to do that, 919 00:39:16.280 --> 00:39:18.271 cause that is gonna be the new normal. 920 00:39:18.271 --> 00:39:21.050 We are more productive I think on some elements 921 00:39:22.040 --> 00:39:24.970 and still figure out how do we bring people in for, 922 00:39:24.970 --> 00:39:27.380 is it once a quarter, once a month? 923 00:39:27.380 --> 00:39:29.100 To have a small team session 924 00:39:29.100 --> 00:39:31.490 and really get everybody face to face. 925 00:39:31.490 --> 00:39:34.450 But I think the time of large team meetings 926 00:39:34.450 --> 00:39:37.116 and bringing everybody together, 927 00:39:37.116 --> 00:39:39.620 I think those are gone. 928 00:39:39.620 --> 00:39:41.100 Certainly from the UW Medicine perspective. 929 00:39:41.100 --> 00:39:42.840 We hear from town halls now every week, 930 00:39:42.840 --> 00:39:44.790 we have all medical staff everything in there 931 00:39:44.790 --> 00:39:47.960 and we're using the technology now very effectively. 932 00:39:47.960 --> 00:39:49.800 And we'll probably continue that forever. 933 00:39:49.800 --> 00:39:51.077 But now it's the, 934 00:39:51.077 --> 00:39:52.900 how we help support people at home 935 00:39:52.900 --> 00:39:55.790 and have their mental health to be able 936 00:39:55.790 --> 00:39:57.890 to cope with this new normal? 937 00:39:57.890 --> 00:39:59.390 I think it's very good point, 938 00:39:59.390 --> 00:40:01.630 and also think that Paul said something 939 00:40:01.630 --> 00:40:02.527 really interesting, 940 00:40:02.527 --> 00:40:05.230 the way that he leads his people because 941 00:40:05.230 --> 00:40:08.540 I think there is a difference to be a leader 942 00:40:08.540 --> 00:40:10.870 in a physical world where you can walk around 943 00:40:10.870 --> 00:40:14.250 be visible, talk to people pat them on the shoulder, 944 00:40:14.250 --> 00:40:16.620 and then you'll never see them and you tend to forget, 945 00:40:16.620 --> 00:40:18.570 if you're the old style leader, 946 00:40:18.570 --> 00:40:20.847 they'll probably find out right, they will work. 947 00:40:20.847 --> 00:40:23.430 And I think you need another different way 948 00:40:23.430 --> 00:40:26.200 of being a good leader and a good coach. 949 00:40:26.200 --> 00:40:29.040 And only again, those who are good at it will have 950 00:40:29.040 --> 00:40:30.920 productive businesses. 951 00:40:30.920 --> 00:40:33.321 And I think we also need to learn from that, 952 00:40:33.321 --> 00:40:35.387 and I don't think I'm an expert in that 953 00:40:35.387 --> 00:40:37.440 but I think somebody is an expert, 954 00:40:37.440 --> 00:40:40.803 and then again, we need to elevate that to the rest. 955 00:40:41.715 --> 00:40:44.810 line:15% I can only sound off when everybody says 956 00:40:44.810 --> 00:40:45.940 line:15% statements here and say that, 957 00:40:45.940 --> 00:40:48.419 line:15% for me, the most important thing is also keeping 958 00:40:48.419 --> 00:40:50.700 line:15% the communication on a daily basis 959 00:40:50.700 --> 00:40:54.370 be it externals our vendors or internally with your team. 960 00:40:54.370 --> 00:40:56.890 I know that I'm keeping in touch with everybody 961 00:40:56.890 --> 00:40:58.500 one on one once a week at least 962 00:40:58.500 --> 00:40:59.880 and then a team meeting as well. 963 00:40:59.880 --> 00:41:01.360 And every day I keep telling them that 964 00:41:01.360 --> 00:41:03.870 they can reach out to me. 965 00:41:03.870 --> 00:41:05.230 Because we depend on this. 966 00:41:05.230 --> 00:41:07.130 And I think there is an operational risk 967 00:41:07.130 --> 00:41:10.710 should somebody get sick or get anxious 968 00:41:10.710 --> 00:41:13.740 because there are people and this is psychological period 969 00:41:13.740 --> 00:41:16.540 for everybody and some people are very tired, 970 00:41:16.540 --> 00:41:18.681 homeschooling their kids, 971 00:41:18.681 --> 00:41:22.150 I want them to tell me and let me know if they are fine 972 00:41:22.150 --> 00:41:24.720 because for me, this is also in direct impact 973 00:41:24.720 --> 00:41:26.270 to the cyber risks. 974 00:41:26.270 --> 00:41:28.070 Because if you don't have your people, 975 00:41:28.070 --> 00:41:29.490 you cannot do the job. 976 00:41:29.490 --> 00:41:31.890 And these are the operational risks that I see 977 00:41:31.890 --> 00:41:34.920 also, if you're not executing your communication 978 00:41:34.920 --> 00:41:36.590 in the right way. 979 00:41:36.590 --> 00:41:38.720 Losing the people is losing is basically 980 00:41:38.720 --> 00:41:41.160 are giving more cyber risks into your world 981 00:41:41.160 --> 00:41:44.470 and you get in and I think the communication 982 00:41:44.470 --> 00:41:46.658 on a daily basis as somebody already said, 983 00:41:46.658 --> 00:41:48.580 I couldn't agree more. 984 00:41:48.580 --> 00:41:51.910 And I think we are coming to the period 985 00:41:51.910 --> 00:41:54.480 where we are actually becoming trained 986 00:41:54.480 --> 00:41:57.150 to be a little bit of a psychologist as managers 987 00:41:57.150 --> 00:42:00.210 that I have never spent so much time before 988 00:42:00.210 --> 00:42:04.220 doing a one on one and asking somebody if is doing okay 989 00:42:04.220 --> 00:42:05.603 than during this period. 990 00:42:07.095 --> 00:42:08.640 You're spot on Jelena 991 00:42:09.523 --> 00:42:10.356 what I found was 992 00:42:11.650 --> 00:42:14.350 I don't know how your normal days have changed. 993 00:42:14.350 --> 00:42:16.090 Mine I used to be up at five o'clock 994 00:42:16.090 --> 00:42:17.640 I'd be in the office by six 995 00:42:17.640 --> 00:42:19.290 I come home from the office seven 996 00:42:20.460 --> 00:42:21.855 and then just normally transact and have 997 00:42:21.855 --> 00:42:23.943 a conversation my wife have dinner. 998 00:42:25.155 --> 00:42:28.930 line:15% And I could operate that way day in, day out, no problem 999 00:42:28.930 --> 00:42:32.260 line:15% subject to flights and international travel and everything. 1000 00:42:32.260 --> 00:42:34.140 Now when you put yourself in a Zoom mode, 1001 00:42:34.140 --> 00:42:35.020 which is we're today, 1002 00:42:35.020 --> 00:42:38.870 or web or video conferencing or whatever media you use, 1003 00:42:38.870 --> 00:42:40.130 you start the day at eight o'clock 1004 00:42:40.130 --> 00:42:41.290 you finish the day at five o'clock. 1005 00:42:41.290 --> 00:42:43.210 I don't know how you feel I'm exhausted. 1006 00:42:43.210 --> 00:42:45.950 Because Zooms are mentally draining 1007 00:42:45.950 --> 00:42:47.300 and this video interaction. 1008 00:42:47.300 --> 00:42:49.780 There was a good report in The Journal recently 1009 00:42:49.780 --> 00:42:52.900 about how this kind of meeting 1010 00:42:52.900 --> 00:42:54.870 is psychologically much more demanding 1011 00:42:54.870 --> 00:42:57.730 on the human body than being in a normal room with people. 1012 00:42:57.730 --> 00:42:58.563 You haven't got. 1013 00:42:58.563 --> 00:43:00.230 We've all got eye to eye contact right now. 1014 00:43:00.230 --> 00:43:01.610 Whereas in a conference room, 1015 00:43:01.610 --> 00:43:02.890 half of your on your laptop, 1016 00:43:02.890 --> 00:43:04.220 if you're doing this and you're looking at the wall, 1017 00:43:04.220 --> 00:43:05.053 you're looking at somebody, 1018 00:43:05.053 --> 00:43:06.420 you haven't got eye to eye contact 1019 00:43:06.420 --> 00:43:08.880 and the human body responds to this stimuli. 1020 00:43:08.880 --> 00:43:10.100 And it's very, very draining. 1021 00:43:10.100 --> 00:43:12.520 And so we're finding a lot of our employees 1022 00:43:12.520 --> 00:43:14.090 that are much more productive. 1023 00:43:14.090 --> 00:43:17.150 I'm delighted by it, but much more drained, 1024 00:43:17.150 --> 00:43:18.710 because at the end of the day, at five o'clock, 1025 00:43:18.710 --> 00:43:20.060 or six o'clock, whatever it is, 1026 00:43:20.060 --> 00:43:22.120 this is exhausting this lifestyle. 1027 00:43:22.120 --> 00:43:25.590 And we have got to adjust and change our cadence of work 1028 00:43:25.590 --> 00:43:27.740 to be able to accommodate this new norm. 1029 00:43:27.740 --> 00:43:29.560 Because this is, I mean, 1030 00:43:29.560 --> 00:43:31.380 everybody, everyone thought this was the sprint, 1031 00:43:31.380 --> 00:43:32.410 we'll be doing it for three weeks, 1032 00:43:32.410 --> 00:43:33.560 then we'll be back in the office. 1033 00:43:33.560 --> 00:43:34.980 Nope, this is the marathon. 1034 00:43:34.980 --> 00:43:37.620 We're in this global and so somehow we have to adjust 1035 00:43:37.620 --> 00:43:39.800 as humankind and business going. 1036 00:43:39.800 --> 00:43:41.170 So this new normal. 1037 00:43:41.170 --> 00:43:43.140 You also (murmurs) ad hoc, 1038 00:43:43.140 --> 00:43:44.680 the ad hoc doesn't happen right? 1039 00:43:44.680 --> 00:43:46.100 Everything now has to be scheduled. 1040 00:43:46.100 --> 00:43:48.860 So every little ad hoc comment 1041 00:43:48.860 --> 00:43:50.220 that you might have made to someone 1042 00:43:50.220 --> 00:43:52.850 that would have otherwise taken three minutes. 1043 00:43:52.850 --> 00:43:55.873 Now all of a sudden takes by default a half hour block. 1044 00:43:56.848 --> 00:44:00.750 So I can tell you what's changed in my organization. 1045 00:44:00.750 --> 00:44:03.970 And that's been very simply, 1046 00:44:03.970 --> 00:44:05.070 the way I run my teams. 1047 00:44:05.070 --> 00:44:07.990 I use a lot more social media and text messaging. 1048 00:44:07.990 --> 00:44:10.070 I was very fortunate when I got my MBA 1049 00:44:10.070 --> 00:44:12.690 to have gotten it with a bunch of millennials. 1050 00:44:12.690 --> 00:44:14.560 I was the old man in the class. 1051 00:44:14.560 --> 00:44:18.610 And we leveraged social media 1052 00:44:18.610 --> 00:44:21.810 and text messaging more than anyone else to be able 1053 00:44:21.810 --> 00:44:24.072 to communicate and I have no problem. 1054 00:44:24.072 --> 00:44:27.060 My DMs are open as I always say, 1055 00:44:27.060 --> 00:44:29.630 on Twitter, my signals open. 1056 00:44:29.630 --> 00:44:31.280 That's the secure messenger I use, 1057 00:44:31.280 --> 00:44:33.800 and I have a number of other programs we utilize 1058 00:44:33.800 --> 00:44:36.110 because it's more continual contact now 1059 00:44:36.110 --> 00:44:38.510 and a lot of things that once were meetings 1060 00:44:38.510 --> 00:44:40.860 are a couple text messages that I send somebody, 1061 00:44:40.860 --> 00:44:43.590 but it's more about being continually there 1062 00:44:43.590 --> 00:44:47.590 for your team and letting them know you're there and engage. 1063 00:44:47.590 --> 00:44:49.930 And that's what makes it harder as a manager 1064 00:44:49.930 --> 00:44:53.950 because you have to be significantly more engaged 1065 00:44:53.950 --> 00:44:55.520 than you were in a past. 1066 00:44:55.520 --> 00:44:56.840 Present is not enough, 1067 00:44:56.840 --> 00:44:59.450 the water cooler no longer exists. 1068 00:44:59.450 --> 00:45:02.580 Now is you pick up a phone, you pick up a text message, 1069 00:45:02.580 --> 00:45:04.210 and you text somebody, 1070 00:45:04.210 --> 00:45:08.282 or you've got signal open and you're just talking to people, 1071 00:45:08.282 --> 00:45:10.900 or you've got Slack. 1072 00:45:10.900 --> 00:45:13.520 So there's a lot of people that are still getting 1073 00:45:13.520 --> 00:45:15.060 used to this new normal. 1074 00:45:15.060 --> 00:45:20.060 And it's important for us to bring them along because, 1075 00:45:20.128 --> 00:45:23.410 like the millennials, we're going to change. 1076 00:45:23.410 --> 00:45:25.780 This is how we communicate now. 1077 00:45:25.780 --> 00:45:27.117 line:15% Mitch, I'm gonna follow up on that, 1078 00:45:27.117 --> 00:45:28.336 line:15% and I'm respectful that you've got to 1079 00:45:28.336 --> 00:45:29.434 line:15% leave this meeting soon. 1080 00:45:29.434 --> 00:45:33.425 line:15% So I'd like you to kick off our round of closing comments. 1081 00:45:33.425 --> 00:45:35.680 We've talked about the new normal, 1082 00:45:35.680 --> 00:45:38.260 the new now, in your perspective, 1083 00:45:38.260 --> 00:45:41.760 as we look at emerging from this crisis, 1084 00:45:41.760 --> 00:45:44.690 what is the new now going to look like? 1085 00:45:44.690 --> 00:45:47.560 And what's it going to require in terms of responding 1086 00:45:47.560 --> 00:45:51.520 to challenges such as increased digitization, 1087 00:45:51.520 --> 00:45:53.780 telemedicine in your instance, 1088 00:45:53.780 --> 00:45:57.170 the new now of identity and access and visibility? 1089 00:45:57.170 --> 00:45:59.330 What does new now look like to you? 1090 00:45:59.330 --> 00:46:01.160 And Mitch, after you I'd love to hear from Andre 1091 00:46:01.160 --> 00:46:03.040 and everybody else as well. 1092 00:46:03.040 --> 00:46:03.900 Absolutely. 1093 00:46:03.900 --> 00:46:07.844 So the new now for us is that we're gonna be looking first, 1094 00:46:07.844 --> 00:46:10.560 at whatever services we can provide 1095 00:46:10.560 --> 00:46:13.710 in the most efficient way to provide those services 1096 00:46:13.710 --> 00:46:17.217 and taking a look at how we can effectively 1097 00:46:17.217 --> 00:46:19.900 provide services at the best costs 1098 00:46:19.900 --> 00:46:22.884 while providing the highest quality of service 1099 00:46:22.884 --> 00:46:25.320 and taking a look at 1100 00:46:25.320 --> 00:46:28.270 engagements and relationships not being transactional, 1101 00:46:28.270 --> 00:46:32.090 but being more of a ongoing business relationship 1102 00:46:32.090 --> 00:46:37.090 that's focused more on things like API's, 1103 00:46:37.178 --> 00:46:39.070 good identity management, 1104 00:46:39.070 --> 00:46:40.530 good communication, 1105 00:46:40.530 --> 00:46:43.030 the robustness of the overall architecture, 1106 00:46:43.030 --> 00:46:46.250 and how we can all plug into the architecture, 1107 00:46:46.250 --> 00:46:48.370 which is not just technology to be able 1108 00:46:48.370 --> 00:46:49.827 to monitor and maintain what we have. 1109 00:46:49.827 --> 00:46:52.430 Did I come through Tom? You did. 1110 00:46:52.430 --> 00:46:53.440 Thank you so much, Mitch, 1111 00:46:53.440 --> 00:46:55.340 I understand you do have to leave early. 1112 00:46:55.340 --> 00:46:58.186 So thank you so much for your time and your insight today. 1113 00:46:58.186 --> 00:47:00.580 I'm a born optimist. 1114 00:47:00.580 --> 00:47:02.650 And I think that's helpful if you're in the business 1115 00:47:02.650 --> 00:47:04.040 line:15% of cyber security, 1116 00:47:04.040 --> 00:47:05.544 line:15% because otherwise you will be probably 1117 00:47:05.544 --> 00:47:08.020 line:15% be medicated somewhere. 1118 00:47:08.020 --> 00:47:12.080 line:15% But I think that we see lots of opportunities 1119 00:47:12.080 --> 00:47:14.190 and possibilities also here, 1120 00:47:14.190 --> 00:47:17.420 I could easily together with my colleagues here list up 1121 00:47:17.420 --> 00:47:19.377 lots of problems and obstacles 1122 00:47:19.377 --> 00:47:22.484 and all kinds of things that will prevent, 1123 00:47:22.484 --> 00:47:24.670 happiness from taking place. 1124 00:47:24.670 --> 00:47:27.930 I think that this situation actually calls for the best 1125 00:47:27.930 --> 00:47:29.710 in the majority of us, 1126 00:47:29.710 --> 00:47:31.600 that we are trying to work together 1127 00:47:31.600 --> 00:47:34.410 to find solutions instead of finding obstacles 1128 00:47:34.410 --> 00:47:35.250 for each other. 1129 00:47:35.250 --> 00:47:36.970 And I think that it might also 1130 00:47:38.150 --> 00:47:40.630 ease a bit of the tension that we have 1131 00:47:40.630 --> 00:47:43.250 amongst nation States when the dust have settled 1132 00:47:43.250 --> 00:47:44.840 and we need to rebuild again, 1133 00:47:44.840 --> 00:47:47.685 I hope that we can do this in a more productive 1134 00:47:47.685 --> 00:47:50.810 atmosphere at these parts of the world. 1135 00:47:50.810 --> 00:47:55.810 And if so, I'm the first one to so actually embrace that 1136 00:47:56.600 --> 00:47:58.770 and do what I can to help. 1137 00:47:58.770 --> 00:47:59.603 Thanks Troels. 1138 00:47:59.603 --> 00:48:02.670 Can I just add to that point? 1139 00:48:02.670 --> 00:48:03.660 I'm also an optimist. 1140 00:48:03.660 --> 00:48:05.850 You've gotta be to run, I'm sure Andre will echo this 1141 00:48:05.850 --> 00:48:08.036 line:15% you have to be to run a business. 1142 00:48:08.036 --> 00:48:12.190 line:15% But, I firmly believe that 1143 00:48:13.341 --> 00:48:17.383 line:15% a common enemy changes the shape of a population. 1144 00:48:18.596 --> 00:48:21.850 And and here we are now where we all have globally, 1145 00:48:21.850 --> 00:48:23.810 nation after nation, country after country, 1146 00:48:23.810 --> 00:48:26.420 region after region, we have one common enemy. 1147 00:48:26.420 --> 00:48:28.180 It's called COVID-19. 1148 00:48:28.180 --> 00:48:30.670 And so, if there's anything that's gonna 1149 00:48:30.670 --> 00:48:33.480 coalesce the systems of the globe together, 1150 00:48:33.480 --> 00:48:36.180 politics aside, if it's gonna coalesce the citizens 1151 00:48:36.180 --> 00:48:38.220 together, it's gonna be this opportunity. 1152 00:48:38.220 --> 00:48:40.610 And so I remain optimistic that we're gonna come 1153 00:48:40.610 --> 00:48:42.620 out of this as a better globe than we were 1154 00:48:42.620 --> 00:48:44.000 hell if you look at it, 1155 00:48:44.000 --> 00:48:46.884 the global economy, nature itself is recovering in a way 1156 00:48:46.884 --> 00:48:48.750 that we never thought possible. 1157 00:48:48.750 --> 00:48:50.713 Pollution is down, 1158 00:48:50.713 --> 00:48:54.070 it's incredible to see how the globe 1159 00:48:54.070 --> 00:48:55.610 has helped me recovered. 1160 00:48:55.610 --> 00:48:56.800 We assistants can, 1161 00:48:56.800 --> 00:48:59.580 and maybe that's crazily idealistic, 1162 00:48:59.580 --> 00:49:00.710 but believe in it. 1163 00:49:00.710 --> 00:49:01.840 At least we can get halfway towards 1164 00:49:01.840 --> 00:49:03.757 where we need to get to. 1165 00:49:03.757 --> 00:49:06.917 Now we have two optimists, that's good. 1166 00:49:06.917 --> 00:49:09.167 (laughing) 1167 00:49:11.640 --> 00:49:12.810 I think now more than ever, 1168 00:49:12.810 --> 00:49:17.400 I appreciate the ability to see people physically. 1169 00:49:17.400 --> 00:49:19.188 (all laughing) 1170 00:49:19.188 --> 00:49:20.677 than I did before. 1171 00:49:20.677 --> 00:49:24.080 But I think that there will be an appreciation for 1172 00:49:24.080 --> 00:49:26.780 what an opportunity is to interact with people 1173 00:49:26.780 --> 00:49:29.990 line:15% that maybe we all took for granted. 1174 00:49:29.990 --> 00:49:31.930 line:15% I think the new norm will be a hybrid, 1175 00:49:31.930 --> 00:49:35.210 line:15% it will have an appreciation now for digital 1176 00:49:35.210 --> 00:49:36.880 that it might not have had before. 1177 00:49:36.880 --> 00:49:39.200 I'm excited about what this means for digital. 1178 00:49:39.200 --> 00:49:42.530 This is a incredible accelerator. 1179 00:49:42.530 --> 00:49:45.340 Digital doesn't work if we can't trust 1180 00:49:45.340 --> 00:49:47.670 who we're interacting with, full stop. 1181 00:49:47.670 --> 00:49:49.860 Everything in digital remote doesn't work, 1182 00:49:49.860 --> 00:49:52.920 if we don't know that we're dealing with the computer 1183 00:49:52.920 --> 00:49:54.860 or the system or the person 1184 00:49:54.860 --> 00:49:56.960 in the communication, in the transaction. 1185 00:49:56.960 --> 00:50:00.810 All of it fails, if we don't get it identity right. 1186 00:50:00.810 --> 00:50:03.820 So I'm excited about what this means, 1187 00:50:03.820 --> 00:50:06.960 for the identity industry, it will accelerate. 1188 00:50:06.960 --> 00:50:09.910 I think a strong identity management foundation 1189 00:50:09.910 --> 00:50:13.154 puts companies in a position to take advantage 1190 00:50:13.154 --> 00:50:16.200 of what is going on now in the changing business models 1191 00:50:16.200 --> 00:50:17.720 and the changing opportunities that 1192 00:50:17.720 --> 00:50:20.000 telemedicine and other things will represent. 1193 00:50:20.000 --> 00:50:22.350 Truthfully, we needed to be there a long time before 1194 00:50:22.350 --> 00:50:24.180 and now we're gonna get there its way, 1195 00:50:24.180 --> 00:50:26.840 there are so many efficiencies that are gonna 1196 00:50:26.840 --> 00:50:28.030 come out of this quickening 1197 00:50:28.030 --> 00:50:31.060 right now that is super, super exciting. 1198 00:50:31.060 --> 00:50:34.020 All of that said, I look forward to a future 1199 00:50:34.020 --> 00:50:35.350 that is more balanced. 1200 00:50:35.350 --> 00:50:37.830 And I kind of use the word hybrid here. 1201 00:50:37.830 --> 00:50:39.980 I think we will all appreciate what I'll call the 1202 00:50:39.980 --> 00:50:43.744 opportunity, not the burden of getting together physically, 1203 00:50:43.744 --> 00:50:45.610 to actually have our meetings, 1204 00:50:45.610 --> 00:50:46.540 I do think there's going to be 1205 00:50:46.540 --> 00:50:49.290 a lot more virtual meetings in the future. 1206 00:50:49.290 --> 00:50:52.780 I do think that that will be a step function in efficiency. 1207 00:50:52.780 --> 00:50:54.430 And I'm super excited about what that 1208 00:50:54.430 --> 00:50:56.160 will mean to the global economy, 1209 00:50:56.160 --> 00:50:59.640 much less the pollution that I think we've all noticed. 1210 00:50:59.640 --> 00:51:01.930 When ever was there a moment 1211 00:51:02.780 --> 00:51:04.480 where society stopped, 1212 00:51:04.480 --> 00:51:06.550 and we could see the skies clear up. 1213 00:51:06.550 --> 00:51:09.868 I think it's now giving us a perspective on some of the, 1214 00:51:09.868 --> 00:51:12.560 the damage that we've done to the environment 1215 00:51:12.560 --> 00:51:16.590 that we otherwise might not have universally experienced. 1216 00:51:16.590 --> 00:51:18.310 And I hope that that moves us to 1217 00:51:18.310 --> 00:51:19.760 a better place in the future. 1218 00:51:20.640 --> 00:51:22.000 Well said. 1219 00:51:22.000 --> 00:51:24.160 And the other thing, I'm also optimist, 1220 00:51:24.160 --> 00:51:25.939 so Paul and Troels, 1221 00:51:25.939 --> 00:51:29.280 I try to keep that as a security professional. 1222 00:51:29.280 --> 00:51:32.130 But, I think is that new normal comes in there, 1223 00:51:32.130 --> 00:51:35.300 we really found, how much collaboration 1224 00:51:35.300 --> 00:51:39.532 line:15% and how much, our teams actually came together 1225 00:51:39.532 --> 00:51:42.936 line:15% to work towards a common end, 1226 00:51:42.936 --> 00:51:46.770 and things that we thought were never possible 1227 00:51:46.770 --> 00:51:48.770 before we found out, 1228 00:51:48.770 --> 00:51:52.430 you could deploy thousands of brand new devices in days, 1229 00:51:52.430 --> 00:51:55.020 where, previously it would have been months 1230 00:51:55.020 --> 00:51:56.920 and meetings and all of that 1231 00:51:56.920 --> 00:51:59.040 to get the approval to do that. 1232 00:51:59.040 --> 00:52:02.130 And I think the speed of that healthcare 1233 00:52:02.130 --> 00:52:03.950 that really has demanded some of that 1234 00:52:03.950 --> 00:52:05.630 and the rest of the business that are out there, 1235 00:52:05.630 --> 00:52:08.060 but certainly on a healthcare perspective, 1236 00:52:08.060 --> 00:52:11.329 has shown that our teams can really 1237 00:52:11.329 --> 00:52:13.480 go together come a common need 1238 00:52:13.480 --> 00:52:15.760 and actually work towards that need. 1239 00:52:15.760 --> 00:52:17.143 And I'm hoping that is that new normal 1240 00:52:17.143 --> 00:52:20.070 that we keep that collaboration going. 1241 00:52:20.070 --> 00:52:21.870 And we streamline things. 1242 00:52:21.870 --> 00:52:25.530 where, again, I don't know how we do the ad hoc stuff. 1243 00:52:25.530 --> 00:52:27.100 I still have not figured that out. 1244 00:52:27.100 --> 00:52:29.400 I hate to schedule ad hoc meetings. 1245 00:52:29.400 --> 00:52:31.690 But somehow we have to integrate that into it. 1246 00:52:31.690 --> 00:52:34.897 But how do we take this and learn from that and say, 1247 00:52:34.897 --> 00:52:37.860 "This is actually some really productive work 1248 00:52:37.860 --> 00:52:39.390 that we've done." 1249 00:52:39.390 --> 00:52:42.070 I like Andre, I believe it's gonna be a hybrid. 1250 00:52:42.070 --> 00:52:44.400 We're gonna have an office space. 1251 00:52:44.400 --> 00:52:46.090 That's not gonna go away and certainly healthcare, 1252 00:52:46.090 --> 00:52:48.300 is always gonna have hospitals 1253 00:52:48.300 --> 00:52:50.580 that people have to go to for treatment, 1254 00:52:50.580 --> 00:52:51.880 but it'll change how we do clinics 1255 00:52:51.880 --> 00:52:54.310 and how we support all of those clinics, 1256 00:52:54.310 --> 00:52:57.180 but it won't be a hybrid, but we've learned, 1257 00:52:57.180 --> 00:53:00.690 we all can work from home and do it very effectively. 1258 00:53:00.690 --> 00:53:03.338 And, in all this is gonna get better, 1259 00:53:03.338 --> 00:53:05.843 over the next weeks, months and years. 1260 00:53:07.990 --> 00:53:10.480 I would like to also add on this and I think, 1261 00:53:10.480 --> 00:53:11.760 as somebody already mentioned, 1262 00:53:11.760 --> 00:53:13.626 line:15% saying that, this is the new status quo 1263 00:53:13.626 --> 00:53:16.760 line:15% and we will never probably go back to the old, 1264 00:53:16.760 --> 00:53:17.593 line:15% forget it. 1265 00:53:18.810 --> 00:53:22.287 I think we must, more than ever, at this point, 1266 00:53:22.287 --> 00:53:25.760 look into the cyber hygiene as somebody who reveals 1267 00:53:25.760 --> 00:53:28.560 submission and from the basic one, 1268 00:53:28.560 --> 00:53:31.120 to the monitoring, keeping up to date with requirements 1269 00:53:31.120 --> 00:53:33.470 patching, so official updates from governments, 1270 00:53:33.470 --> 00:53:35.940 from peers, which we here best practices 1271 00:53:35.940 --> 00:53:38.173 and what's evolving out there in our fields. 1272 00:53:39.720 --> 00:53:42.760 Internet basically is already becoming 1273 00:53:42.760 --> 00:53:44.960 the only effective ways to interact with humans. 1274 00:53:44.960 --> 00:53:48.820 And we are the living proof of this at the moment. 1275 00:53:48.820 --> 00:53:52.000 I think the tele working in user (murmurs) 1276 00:53:52.000 --> 00:53:53.880 at least in our fields will be probably 1277 00:53:53.880 --> 00:53:56.283 of the utmost importance at the moment 1278 00:53:56.283 --> 00:53:58.470 that we will concentrate going forward 1279 00:53:58.470 --> 00:54:00.830 and we will probably direct our attention 1280 00:54:00.830 --> 00:54:03.840 a lot more to educate the users about this, 1281 00:54:03.840 --> 00:54:06.900 and in a much more frequent 1282 00:54:09.299 --> 00:54:12.550 timings than before. 1283 00:54:12.550 --> 00:54:15.680 Another angle that I believe we will focus on more 1284 00:54:15.680 --> 00:54:19.373 probably is disaster recovery and business continuity plans. 1285 00:54:20.240 --> 00:54:22.530 I believe no matter how much we were all prepared, 1286 00:54:22.530 --> 00:54:24.930 we definitely whoever I have talked to 1287 00:54:24.930 --> 00:54:27.670 was not prepared for this scenario. 1288 00:54:27.670 --> 00:54:30.750 And I think it's very important going forward 1289 00:54:30.750 --> 00:54:32.670 that we change first of all policies, 1290 00:54:32.670 --> 00:54:36.900 the way we work, that we have mandatory teleworks in place. 1291 00:54:36.900 --> 00:54:39.710 So we are constantly testing not if you want it or not, 1292 00:54:39.710 --> 00:54:41.550 but you don't have a mandatory teleworks 1293 00:54:41.550 --> 00:54:45.090 to go and test somewhere for a week or so 1294 00:54:45.090 --> 00:54:47.030 few times a year in fact, 1295 00:54:47.030 --> 00:54:48.570 so that we know everything is fine, 1296 00:54:48.570 --> 00:54:51.650 and also that we constantly have the lessons learned 1297 00:54:51.650 --> 00:54:53.541 and updating our BCP plans, 1298 00:54:53.541 --> 00:54:55.730 with new events now taking place 1299 00:54:55.730 --> 00:54:57.810 and I think I'm also an optimist. 1300 00:54:57.810 --> 00:55:00.590 So I think we have a full house of optimists here. 1301 00:55:00.590 --> 00:55:02.590 I think that this is definitely driving 1302 00:55:02.590 --> 00:55:03.730 a lot of innovations. 1303 00:55:03.730 --> 00:55:06.657 And this will definitely raise 1304 00:55:06.657 --> 00:55:11.320 the eyebrows about the obsolete technology, 1305 00:55:11.320 --> 00:55:13.403 which is a great thing. 1306 00:55:13.403 --> 00:55:14.730 And I think I'm really excited about what 1307 00:55:14.730 --> 00:55:16.250 the future brings as well on this 1308 00:55:16.250 --> 00:55:18.150 because it's gonna drive us to think more 1309 00:55:18.150 --> 00:55:20.793 and act in a different way 1310 00:55:20.793 --> 00:55:23.690 with different threats that come at the same time. 1311 00:55:23.690 --> 00:55:25.695 The only thing is that we have to also 1312 00:55:25.695 --> 00:55:29.840 be aware of the fact that as innovation goes forward, 1313 00:55:29.840 --> 00:55:30.780 we will probably again, 1314 00:55:30.780 --> 00:55:33.740 lag a little bit behind on cyber security. 1315 00:55:33.740 --> 00:55:37.111 Again, I find a very exciting 1316 00:55:37.111 --> 00:55:39.893 for myself and my field. 1317 00:55:41.300 --> 00:55:44.020 And perhaps cybersecurity insurance really 1318 00:55:44.020 --> 00:55:46.883 become a little more popular during this time 1319 00:55:46.883 --> 00:55:49.497 for all of us and for the organizations 1320 00:55:49.497 --> 00:55:52.313 and we'll be able to push more towards this direction. 1321 00:55:54.020 --> 00:55:56.460 So yeah, I'm very excited at the same time. 1322 00:55:56.460 --> 00:55:57.970 I think we are all learning a lot. 1323 00:55:57.970 --> 00:55:59.950 This is a huge learning curve, no matter what 1324 00:55:59.950 --> 00:56:03.346 profession somebody in at the moment. 1325 00:56:03.346 --> 00:56:05.360 So I'm looking forward to the future. 1326 00:56:05.360 --> 00:56:06.600 In fact, we don't have a crystal ball, 1327 00:56:06.600 --> 00:56:08.320 but a it's an exciting time. 1328 00:56:08.320 --> 00:56:10.610 And I think another thing to mention is 1329 00:56:10.610 --> 00:56:14.050 also we're becoming a lot more dependent on our peers. 1330 00:56:14.050 --> 00:56:15.810 And we should be thinking about 1331 00:56:15.810 --> 00:56:18.630 doing something on a much bigger scale, 1332 00:56:18.630 --> 00:56:21.196 and sharing information not just with the peers, 1333 00:56:21.196 --> 00:56:24.290 perhaps from institutions, organizations alike, 1334 00:56:24.290 --> 00:56:25.869 but also from others 1335 00:56:25.869 --> 00:56:28.950 on government levels as well. 1336 00:56:28.950 --> 00:56:30.010 Jelena, thank you so much. 1337 00:56:30.010 --> 00:56:31.090 Terrific last Words. 1338 00:56:31.090 --> 00:56:34.680 I appreciate insight and optimism from each of you. 1339 00:56:34.680 --> 00:56:36.200 Thank you all for taking time 1340 00:56:36.200 --> 00:56:38.250 to share your perspectives with me today.